We purchased a carpet from this Hope Depot. I was garbage, all matted down to the point that we had to make a effort to walk on the low traffic areas. Now they are asking for receipts of specific commercial cleaning even though we were never given a package stating what our responsibilities were. I assume that is what they are going to hide behind. This store sells less that quality product then looks for a technicality to slide out from their responsibilities.

I went to get prices on lumber for my renovation, took about 25 minutes just to get help, most of the staff was standing around and one girl was even dancing around in circles with a pilon instead of helping me. A cashier near the contractors entrance was actually helpful and called someone to assist me but it took 3 or 4 tries to get a hold of them. when the guy finally arrived he wasnt able to get everything I needed and sent me on another goose chase. over all I was in the store for about an hour before I had my prices. I decided to go to Rona for a comparison and was in and out in 10 minutes with everything I needed. They had better prices and no dancing pilon girls, so basically what im saying is don't waste your time and just go to RONA.

I bought a lot from this store. There are employees there who genuinely try to help you and some that are just in it for the up-sell. Sadly I have had to remove one star because of a recurring issue. If the salesperson looks old crusty and perhaps acts a bit rude, chances are they may give you good advice on what you actually need. If the salesperson in under 30 they will automatically recommend the most expensive product even though there is no rationale for it and a cheaper product may be actually more suitable. It is sad how companies torture and coerce younger people these days ... I guess the old timers just don't care. There is also another recurring issue with Home Depot and I don't know how it can be addressed. One of the best things about Home Depot is that you can easily buy and return items. This gives you the flexibility to experiment and assess a number of solutions, and only keep the one that works best. But sadly this has a downside as people abuse items or they have a manufacturers defect, and they still get put back on the shelf. This is efficient and environmentally friendly but for certain products the defective damaged units build up on the shelves until you are almost guaranteed to get one. An example of this type of product is toilet water supply lines. I bought one, had a very slow leak, returned, bought another one, had an even slower leak, gave up and went to Rona and the very first one worked perfectly with no leaks. The Rona guy thought I was crazy as he was under the impression that these types of units never leak. It may be also that people buy them reef them on as hard as they can, and they leak because they are damaged by this. Its a lose-lose for everyone. Take home message ....easily retuning stuff is very compelling, but it does make buying certain products risky. It can waste a lot of your time. Take Home Message for HD Management 1) When your employees blatantly upsell with no rationale behind it, this permanently damages your reputation. Forget about your sweetheart deals with manufacturers and educate your staff that the right product will make the customer happiest and in the long run make you the most money. 2) Certain items need to be red flagged for returns, and you either need to suck up the loss or refuse returns on these items. Toilet supply water supply lines are one of these items. PS ..... 1 week later and the Rona toilet line didn't leak a single drop of water without any adjustment or re-tightening on the same toilet where 2 Home Depot lines leaked.

This store is staffed by the most useless people on earth. There is never anyone in most departments, trying to call to check on an online order results in an exercise in time wastage unlike any other. If you do get someone to help you, they will probably treat you like you are an idiot.

I either get the best or the worst! Somedays I have had the hardest possible time getting someone to help me - for example been left waiting for more than half an hour to find out no one was actually working that area, or have been repeatedly misdirected to find something, but other times I get the best service imaginable! It is kind of hit or miss...