It can get very busy here, especially with pickup orders. I wished they'd have more signs telling us which lines are pickups and which ones are dine-in. Without it, the first moments in this place was chaotic. We arrived and stood in front of the registers, waiting for about 5 people to put in orders. There was no one else at the other registers, so we assumed we were in the right place for dining-in. But once we finally got to the front of the line, we were told we were in the wrong line and needed to wait for the hostess, who was not at her station the entire 10 minutes we were there. We had to flag down another staff for service. Finally we were seated. They first put all 6 of us in a booth. We were all really skinny people, but the booth was incredibly tight. We asked to be moved, and were moved to a table for 10 which was way too big and didn't make it seemed like a intimate dining experience. We ordered a bunch of appetizers and a salad and 2 pizzas. The family-style salad was gigantic, and made us full even before the pizzas arrived. The pizzas were great, but somehow wasn't as thick as the deep-dish pizzas I've gotton at other Lou Malnati's, especially the ones in the city. Our servers insisted on serving us each of our slice, so she put the pizza pans on a console away from the table. This creates a problem when she wasn't around when we wanted another slice and had to wait for her. I truly don't understand wy they do that when there was plenty of space on our table. After all, they gave us a table for 10 people even when there's only 6. There's more than enough room for 2 more pizzas.

Great deep dish pizza. Good customer service. I will definitely come back

Great service and deep dish! They make it from scratch so it takes a little while. Patience pays off! Recommended.

Pizza blaaaaaàaaaaaandd. Appetizers good though.

This is it in terms of Chicago-style pizza fixes. Get a "Lou" - the one with spinach, mushroom, and tomatoes - and feast upon its buttery crust while it's still piping hot. So what if this pizza is a casserole and Jon Stewart can't tell a good pizza from a fold-'em-up taco (ahem, NY-style pizzas, you're on notice)? Forget about Gino's or Giardano's or Edwardo's or Uno's, or even any of the other Lou locations. Flush with Chicago sports memorabilia and the dense, dark-wood decor of Italian-American eateries of the mid-century, this place is perfect for families or a casual date. I opt for carry-out but then again, I like to get my Chicago-style pizza fix unperturbed.