I really don't know why people, including myself, even still go here...when everything online is free shipping and cheaper

Went on Monday, 1/28/13 between 7:45PM and 8:15PM. I am in the market to purchase a 60" LED TV or above. Was greeted at the door when I came in. The store was almost empty and just a few people shopping. I went on to look at all the TV's on display. I started at the right and went to the left. Then went to the right again, slowly looking at all the TV's on the wall, the picture, the prices etc, as everyone typically does. Not once was I greeted, nor asked if I needed any help. In fact, after the 4 time walking back and forth slowly going from 46" TV's to 60" TV's then back the other way again, I decided to look around and never once saw a single employee to help. After 20 minutes, I finally saw an employee and he said hello, that was it. I decided to walk out and will probably never go back. I will purchase my $1500 TV elsewhere. I DO understand what customer service is and yes it is very annoying when you have 20 people come up to you every 5 minutes. But not one in 20 minutes?

Just had an unfortunate and terrible experience at Best Buy getting Sarah's new phone. In the spirit of free markets and the need to vent frustration, I feel the need to complain about such a poor consumer experience. We've been talking about getting Sarah a new phone for months. We found out about a deal where you get a $50 gift card to Best Buy if you upgrade your next phone with them, and after visiting a few times, Sarah finally settled on getting the new iPhone 4S. Our schedules finally aligned today where we had a 1.5 hour window and were near our local Best Buy. We decided to pull the trigger. After feeling excited for the first 20 minutes and thinking we were just about done with the process, we pulled out the credit card, ready to pay, when we noticed that the $50 gift card hadn't been applied. Little did we know, we would end up wanting to gauge our eyes out for the next hour while associate after associate and manager after manager came over to try and apply the gift card, with no success! And while we realize mistakes and technical difficulties occur, we felt the worse offense was that 30 minutes into the process we mentioned that we were in a hurry and needed to leave soon (Sarah had a church activity she was expected to help with), and had to sit ANOTHER 30 minutes before they would finally let us leave in total exasperation, having paid the full amount with no gift card applied! The inconsideration for our time, especially when we said that we were sincerely in a hurry, was extremely frustrating and definitely casts a negative shadow over a usually great retailer. I just feel terrible that my lovely wife had to have her "iPhone experience" ruined by such an experience. Bad form!

Took my computer in to geek squad and they try charging me a arm and leg for virus removal, so got second Quote at Tekkies in Bartlett and they fixed it for only $50. the guy at geek squad where not very knowledgeable.

This Best Buy is the worst I've been to. I bought a remote start and it stopped working, so I dropped in to have it fixed, and they wanted to charge me just to look at it and i needed my original paperwork but they still have me in the system? I also dropped a laptop in and they said it was 300 to repair I told them not to fix it and I will be in to pick it up, guess what they fixed it and expected me to pay. I wanted my laptop fixed after all so I just paid it but was pretty upset. The worst customer service ever, anywhere in the US nobody is around when you have questions. Good luck