I have been a frequent customer at the downtown location and they have excellent service and the food is great. Once I found out they had recently opened a Paramount at Sheppard and Victoria Park, I was very excited to go. I have attended this spot numerous times as Paramount is one of my favorite places to go to and they have had horrible service every single time I have gone there. I won't go through the entire list of unfortunate visits and will mention the most recent. They had gotten our order wrong and I told them that we had ordered something else. The waiter went to the chef and in plain view I saw the chef get frustrated and the waiter came back to tell us that they were out of our ordered item. Later on, I saw they had brought what we had originally ordered (that they said they were out of) to another table. I brought it up with them and they weren't very understanding and were just trying to cover up their blatant lie. They had also burned our food where I could taste the charcoal off of it. I asked them to replace this and they brought out a skewer of shish tawouk that contained 3 pieces....how this even qualified as a skewer is beyond me. HORRIBLE SERVICE. BURNT FOOD EVERY TIME. LYING STAFF. 5 VISITS TOTAL (kept them giving them the benefit of the doubt - never again.) WE CAN'T BE THE ONLY PEOPLE WHO HAVE EXPERIENCED HORRIBLE SERVICE THIS FREQUENTLY AT THE VICTORIA PARK AND SHEPPARD LOCATION. I WILL JUST TRAVEL TO THE DOWNTOWN LOCATION FROM NOW ON.

Amazing grilled meat specially Kofta. The quality of service is very good. They are welcoming. I like the Arabic songs and the atmosphere there too . Enjoy :)

For what it puts itself out to be, this restaurant sucks. The salad on my plate wasn't fresh, the staff is rather nonchalant and juvenile, it just seems like the people working there don't know what they're doing. Took us forever to get our bill, napkins, we were told there was no bread available and 15 minutes later the table beside us was served bread. There are way better middle eastern, halal restaurants in town.

Stay Away! The food is plain, tasteless and over priced! But it is nothing in comparison to the poor service! the service was terrible. Not even a friendly greeting at the door! I went there tonight with my husband and our waiter was not paying any attention to us! We had to stand up to go to their front desk asking for water and our starter! . The waitress was an old lady with a horrible attitude! She did not even ask us if we need anything else and took away the unfinished dishes without permission and then let us wait 15 min for a bill! I won't be returning.

Awesome food every single time. Have been going there for years and it never disappoints.