The last couple of times we can here, the food was great. Nice new menu items. Most recently, there was some confusion on how they charged our gift card. We thought there was a few dollars left on the card but they took the whole amount. Right now we are waiting for Chilis To Go food. First we tried to place the order online with our phone. Their site was slow and confusing. We waited in the To Go area for a few minutes then were asked to step into the bar to place our order. I thought that was a little inconvenient and why do I have to go to another part of the restaurant. The moment we stepped into there and said we need to place an order to go, they directed is back the the To Go area. After walking back to the To Go area, we were helped. Our order was $7 more than the menu price. I questioned them and they said it was because our salad had additional shrimp. Our first thought was that we could buy 30-40 shrimp for that price! I guess that's the price you pay for prepared food. Although there was confusion on the order, we accepted it because the Caribbean Salad is the BOMB! ~J Update! We waited nearly 10 minutes for a table that was empty the whole time that we waited. Food portions are definitely smaller. The real kicker though was paying our bill on the kiosk. There was a charge of .99 cents for the tabletop kiosk! At first we thought someone paid for a game play. We asked the waitress about it and she removed it. Interestingly enough, the kiosk showed the beginning of the next customers order and the first charge was .99 cents for the use of the kiosk! I could not help but look around at all the full tables and wonder how many people blindly pay this .99 cents per table for a convenience that they provide. Incidentally the kiosk wouldn't even work to pay our check and the waitress had to manually run our cards old school style. The moral of this story? Look at your check to see if you are paying for more that you expected.

Fantastic service! The only part that was disappointing was the food. I felt like it was made in a factory, sent to the restaurant, put in the microwave, and then served to me. The pictures in the menu were very misleading and looked nothing like what I got.

Awesome as always. Love the steak and shrimp.

Service bit disappointed. Food was good.

Had a bad experience before and thought we would give it a second chance. They blew it. The hostess seating people was rude. She sat her friends that came in after us, before us (same amount of people in the party). She was rude to my daughter who is 1. It took a while for a waitress. She was nice, but curt. The food was sloppy and gave me a stomach ache. It took FOREVER for them to finally get the check and to have them swipe our card. The new decor was the only nice thing.