Want a review? I'll give you a review: When Ray Kroc’s first “Golden Arches” opened for business on April 15, 1955, he had organized an operation built on taking care of the customer, providing a clean, family environment, and serving hot, fresh product, fast. The attention was on the details, making sure nothing was left to chance. Doing away with popular gimmicks like jukeboxes and carhops, the McDonald’s of 1955 focused on three foundational principles: Quality, Service, and Cleanliness (known as “QSC”). An additional “V”—for value—was added in 1975. Today, in 2011, at the Bridgeville store, located at 3023 Washington Pike, Bridgeville, PA. at least two of the "Managers" have lost sight of all that the corporation has striven for. A simple thing like a McFlurry served, not as seen on the McDonald's posters, on the web site, or other advertisements, but served a full inch below the rim of the cup is a quality issue. This paltry serving leads one to believe they are taking the ice cream out of the "Manager's" salary. This was made especially evident when the "Manager" (who incidentally was also serving the mediocre sub-standard-sized serving) insisted on a suspension of disbelief on my part. Insisting that "Its full to the top of the cup." Even when the irrefutable physical evidence was presented to the "Manager" all that they could muster was a repeat of the previous inaccurate assertion. I asked for a refund, and the first "Manager" fetched the second "Manager" charging him to deal with the situation. (Punt!) This poor, inept, clueless lad didn't even care to ask what the problem was, how he could help, or how to make the situation right...he just handed over the $2.63. How to handle this type of thing has to be in the first few chapters of the McDonald's "Manager Manual" at Hanburger U? Or did these two sleep through that part of class? Well, in the end, all I am left with after patronizing this location over the past 25 years, is a Super-sized bad taste in my mouth...not even the day "Manager" I spoke with following day offered to make things right. All that was offered was some "counseling" of the two neewb "Managers". Sure, they returned my purchase price and refused to take the Sub-sized McFlurry back through the windows-eventually knocking it off the drive-through shelf onto the ground, but that's not the point. No matter what, the first rule in competitive industry is: The Customer Is Always Right. This was on Ray Kroc's mind when he talked about "looking after the customer". Had he seen the two "Managers" at work last night at this store on 7/11/2011 @ 19:45 EST and how they mis-handled the situation--he would have rolled in his grave and tapped out "NO!" in Morse Code on his coffin lid. Suffice it say-I suggest staying away from this place as bad attitudes abound and there is a genuine unwillingness to stand behind their product. I drove on down the road to Dairy Queen and got my money's worth. Sorry Ray, but I won't be back.