Apple has changed the screens needed to make a Genius Bar reservation. Clearly this is a step toward terrible customer service. I tried three times to make a reservation at the Genius Bar and could not get to a page where reservations are taken. So much for Apple being a customer friendly company or having products that are intuitive to use. Is the Genius Bar going away? If so, my next phone is not from Apple.

I have never done a service review in my entire life but this one. I brought in a dead Iphone 5 in warranty with a booked appointment at Genius Bar. The guy served me took the Iphone in and out, told me to sign up the icloud ID to turn off the "find my iphone" , which I have never turned on.(I don't even use icloud). I signed on the apple ID as asked on a in-store MAC. Of cause, it showed my ID had never set up icloud service. But this guy kept saying that "find my iphone" is on. I asked him to check the IMEI # he put in his ipad to creat the repair record, because I highly doubt he had the wrong IMEI# and log into a wrong iphone info. But he refused to do so,and had his ipad closed the whole time just kept saying it's comfirmed. Now, I am 100% sure I don't use icloud on this device. I felt he was just ignored to service me. After feeling bad and stood there by myself for 10 minutes. That guy came out from the back with uniform off and left the store, I finally realized he is rush to get off work. I even got the repair histore of this device with help of another apple Genius, showed this iphone had never had a repair record. How does a apple worker refuses to serve customers because it's time to go home? Unfortunetly, I didn't get his name and employee ID but i think I will go to store again and get it. This is such a disgrace for the reputation of Apple Service.

It is impossible to make a genius bar reservation online. Somehow the site keeps coming back to a description of what the genius bar does. Annoying as hell.

I like this store a lot but its unfortunate that you cannot get through to the store directly.

Our hard drive failed which freaked us out, but John Jay at Suburban Square was excellent. His calm, responsive, and confident approach made us feel completely at ease. He took his time with us until he figured out the problem--we had a "vintage" (2007) iMac, so John Jay directed us to Micro Center just down the road and told us the best hard drive to purchase & get replaced. He then asked us to come to Apple once that work was done to retinstall everything from our Lacie back up (thank goodness we had that!). Micro Center also did a great job installing the new hard drive in just a few hours. When we returned to Apple, we worked with Joshua, who was equally as excellent to work with. He took his time with us, explained everything thoroughly, and put us at ease while helping to get our iMac up and working again. I believe there was a man named Dave? who was also helpful during this process. Our experience at this Apple Store was pure excellence, and bravo to the gentlemen who were so good to us--thank you!!