Buffalo Wild Wings
Reviews
Ugh ... where to start. Took forever for someone to come to the table to get us anything and that's only because the manager noticed no one was serving us. Then a waitress quickly came over and took the entire order (always a risk when ordering appetizers). After a long wait we got drinks, but no straws (i finally just got up and got them myself) ... Then nothing. Finally flagged our "Guest Experience Captain" down and asked if she could find our appetizer (you know, the party that comes before the meal). The fried pickles arrives shortly after that followed quickly by, yep you guessed it ... our dinner! My wife mentioned, as soon as she got her salad, that none of us had silverware. Our waitress assured us that she'd get some right away. When I noticed that she was getting drinks for another table I had it. For the first time in my life I got up and went hunting for the manager. He had been standing near the kitchen. When I got there he wasn't there, but you could see right into the staging area. There they were, nicely rolled silverware packs. I walked in and helped myself. Bad news ... they were dessert spoons. So I went back ... this time the manager sees me, I tell him why I'm in his kitchen ... We need utensils. He finally goes and gets some himself. At this point you're surely thinking that the management would do something, free appetizer, etc., nope! Nothing! Not a visit from the manager, no apology, nothing that shows they care at all. So after waiting about 15 minutes we flag the waitress down and have to ask for the bill. Finally ... The manager comes to tell me that they took 15% off the bill ... woohoo, I got paid less than minimum wage for self serving my family!
The wings were undercooked and they put sliced American cheese on their buffalo chips with cheese. I have been to multiple other BW3 and ordered buffalo chips with cheese and it have never come with that type of cheese!
Always very friendly and like to make the customers feel welcome. Love they have tablets for the kids to use for free now too.
Awesome atmosphere and amazing food. Only downside is slow service.
Been sitting here for 30+ mins with no service.
