Starbucks
Reviews
This Starbucks has a great crew. They are engaging, proactive, and generally very fast. They learn names and since I'm fairly predictable with my order, they make it before I even reach the register and call my name to let me know it's ready. San Antonio is generally god awful at customer service, but these beautiful ladies have it down to a science. This Starbucks is highly recommended.
I love Starbucks. The drinks are a great way to keep me calm, especially with the stress of owning my own business. HOWEVER, this particular Starbucks (located on Stone Oak Pwky) has recently been letting me down. I will get in a line with only two cars in front of me & I will be sitting there for a good 15 to 20 minutes for those two other people to get their ONE coffee, and then have to wait another 5 minutes or so for my own coffee while the line gets bigger. They have always been way quicker with their service. I'm not exaggerating. I have actually timed it & it has gotten worse & worse every time. Not only that, but I don't like to wait in a line for that long and then discover halfway down the road that my coffee is incorrect. My signature is a Ice Skinny Vanilla Latte & today (basically what was the last straw) i discovered there was caramel added to my drink. I hate caramel & I drove all the way home before taking a sip & I didn't appreciate it. I'm not a person who likes to write reviews & I don't make it my mission to take down restaurants, but when someone continues to do its customers wrong continually, I don't sit and do nothing about it. I don't know if there is a new manager [I know for sure there is a new, younger staff (though, kudos to those awesome baristas who have moved on to better opportunities)] but it is very disappointing. I'm pretty sure the Starbucks on Blanco Rd. hasn't done me wrong yet. I think I will have more patience with that.
Almost always out of pastries when I go to get one but the drinks are usually pretty good and the people are usually pretty nice I go here often
DRIVE THRUUUUU!!!! Its a Starbucks. They are usually lacking on the pastry side. Still it does what its supposed to do well.
Starbucks....convenient...love my coffee
