We went in with a party of six for my birthday and were told we couldn't be seated for about 15 minutes, even though there were LOTS of tables available. We let that slide though. Then once we're seated, (at our filthy table) our waitress Sheila tells us that since they're short one cook, the manager said they won't prepare meals for parties of six and there was nothing she could do and HOPEFULLY the other cook would get there. Keep in mind that this place wasn't busy and probably only at about 1/3 capacity. Meanwhile about 4 employees are just hanging out in the bar area. Then she's trying to ramble on about how the food works and the different bowls, and these little cards you have to fill out, and how this bowl is only for sauce, and how there's only 4 bowls you can order from the table and the rest you have to go up and get your self, and by this point I'm just over this place. Could you make food more difficult?? We left and went to Willie's Bar and Grill and it was awesome. So do yourself a favor, AVOID THIS PLACE AT ALL COSTS!

food was excellent, packed my bowl all the way. service was very courteous, went on a Tuesday night it wasn't packed but it wasn't full either.

Wow! The staff was really rude. The girl at the front actually told us to hold on and went outside to talk to her friends. I felt like they didn't even want us here. I've never been to a "sit down" place where they demanded your order before we were given a table. The food counter was really messy and the cooks would take the steel bowls and throw them on the ground all the time. Really annoying. I've eaten at other GG's and always liked the food but here it just wasn't that good. It seemed like the cooks didn't add my sauce. The ONLY good thing about this place was out server, Crystal, who at least kept our drinks full and the only one in the place to offer a smile. But even that won't bring me back to this dump.

Ghengis Grill is always good, but this location was empty when we went. I know it was a Wednesday night but every other location is always packed. It is just weird when you are the only person in some restaurant. It makes you think there is something wrong with this location.

OMG refrain to visit this place. We went with another family and beside the service is TERRIBLE, I really emphasize it, from the 9 people in our group 6 of us got sick, bad, less than 2 hours from dinner. Don't rick yourself or your family, i. My case my 2 children and me got sick on Memorial Day weekend! Nasty nasty place! We love GG, we dinner there almost every week in Houston and The Woodlands, but service in West San Antonio is that bad that we received our food (after asking the manager and another waitress for our bowls) and we had to request for 3rd time our drinks! The waitress elapse so long between visits that even we had to request twice for our check; that much time went that she forgot that one of the parties already paid in cash and was requesting payment again. When asked for the GG rewards I provided my email instead of providing my GG card and not even the Manager could find my info; I never carry that card so it's the way the find me in every GG but this one. Really bad experience all the way!