We love the Pataskala location and always have a wonderful experience! People complain about the wait when they arrive at 9am, the prime time busy hour in the morning and that drives me crazy! We go almost every morning and some mornings are better than others but that's just how it goes. Matt is our favorite team member and he always greets us with a smile even when it's super busy. Keep up the good work! 1/11/15: Unfortunately we have to update our review since the selling of the store this summer. Since the time of the sale, the staff has changed and not for the better. The new management Patty is terrible and does not know how to manage her staff at all. She is always nice to us because we are always nice to her but she treats others including customers with no respect and she gets no respect in return. The facility is dirty all the time and now never operates on time, even during slow times and the building is not even being maintained, with the lighting on the building being out now for months. The store is now full of very incompetent staff and our every morning visits are now down to maybe twice a week, we now get our morning coffee at McDonalds. We are very saddened by this and unless change is made will tell our friends not go as well. The Sullivan Family The Sullivans

I swear this is the worst Tim Hortons! Every time I go here, they are always out of everything, and the staff are like teenagers acting like it's the end of the world. Sucks.

3450 Gender Rd. Location: I've never seen a Tim Hortons this bad. The worst of the worst and I'll never be back. I was there in the morning once before with our ceo and the experience was horrible. Thinking 'ok they are just having a bad day' I brought him back to this same location the following week at 8am and it was worse than before! The girl who seemed to be in charge was yelling loudly the whole time we were in line. When I asked for a hazelnut coffee, she said and I quote "we aint for hazelnut anything" and was terrible rude while taking the rest of our order. By the time we sat down, she was still yelling and after a while, my boss and I heard her yell, "Damn white folks kill yourselves!" We carried our food out in our bare hands. I've never seen a Tim Hortons so unprofessional and unpleasant. I will forget that location exists and will tell my colleagues to do the same.

Great coffee, completely horrible service.

Coffee is hot and the people are friendly. I can't say anything about the food but my youngest LOVES their doughnuts and there are always at least 2 with wild sprinkles. I like that if you dine in you get a real plate to eat off of.