This establishment is completely incompetent not only did they not follow through with any of the requests I had made 3 weeks before but they also provided extremely delayed & terrible service. Our waiter either forgot to bring or only brought part of our order multiplie times. They had multiple waiters there when we arrived despite the fact that there was only one other couple there. My girl friend ordered a long island iced tea that was just pure low grade vodka & rum despite paying extra for premium liquors. For our meal we simply ordered the cheese & chocolate fondue & it still took 3 hours because our food took so long to arrive. In addition the only request they were willing to fulfill was a to spell happy anniversary which they not only spelled incorrectly but made an issue of claiming that the chef or someone else & not our waiter could possibly do it. The manager at one point arrived & offered to give us free drinks as an apology for their service. At the end of our meal we received free strawberries from our waiter (Which we never requested nor knew about) instead of the free drinks promised by the manager. All in all the experience was incredibly subpar providing not only slow unreliable service but also instead of providing us the free drinks offered decided to unload they're unwanted inventory on us as a cheaper alternative all in all I will never come to this or any other melting pot again & advise everyone else to do the same.

We had a table for six which was great as it allowed us to choose two different fondues rather than all share one. We went for their four course experience. The fondu format works perfectly for an interactive and fun meal and the food tastes great. All positives, other than the fact that in my cheese fondu course I found a large clump of hair in one mouthful. To the restaurant's credit, when I complained the manager was instantly called and after profuse apologies said the entire evenings food was complimentary. Despite this being a grave failing, accidents can happen and I felt they were genuinely sorry, hence I would happily give them another try.

It's kinda Bull**** that 3 days after I make reservations, they have the nerve to tell me I have to order some stupid set menu for $80 A PERSON. NO THANKS.....no wonder AC is imploding

What an awesome dining experience. It was my first time trying a fondue style restaurant, and it was great. Incredible food with absolutely exceptional service. A must

If fondue is your thing or you want an interactive dining experience, then this could be your thing. Order veggies, chicken, beef, etc and pair it with cheese or dipping sauces then dip away and eat off of the skewers. For dessert you have to get the chocolate fondue. It's so sweet.