Applebee's
Reviews
I have been to Applebee's many times in the past with no complaints. However, last night was the worst customer service experience I have ever had. When we came in we put our name in and they told us it would be 25 minutes and that was fine, its a Friday Night in a college town I did not mind we were out celebrating my cousins birthday. We stood there for an hour with many tables across the restaurant open when we finally got seated we ordered an appetizer and our food, the waitress was rude and very unfriendly. 45 minutes later our appetizers came out and it was so cold it looked like it had set out for 30 minutes. Our food came out and they took it to the wrong table keep in mind the restaurant is not too busy at this point, the man beside us said Its that table pointed to us and said "I think there pretty hungry by now". We ate our food without drinks because we had not seen our waitress, did not get checked on or anything. I understand having bad days and I do not know her story but I work with the public, and when you go into work you have to put your problems aside. I understand working on a Friday night stinks, but you work for your money. I have ALWAYS left a tip to a waiter or waitress because I feel they deserve the upmost respect for their hard work but last night I did not leave a penny. I will not be going back for a long time and to our waitress I apologize for not tipping but It would not kill you to smile or even give us a sense why the service was so lacking.
I'm a long-term vegan, so Applebees is pretty much one of the last resturants I expected to give a 5-star review. However, when it was one of the only resturants still open at 10pm on a Thursday night, I looked up vegan options online and seeing two listed by Peta2, I decided to give it a shot. Unfortunately, neither of the two vegan dishes I'd seen listed online were on the menu, so I explained my diet to my server. She hadn't heard of them (I guess the items I'd found aren't offered anymore), so she went to ask what could be done for me. Almost immediately, a manager came out and explained what they could do for me, which was wonderful. They ended up making what amounted to one of the two vegan dishes I'd found online, and for a lot less than I was expecting. Overall, one of the best resturant service experiences I've had as a vegan, or ever for that matter.
The jazzed up margarita is where it's at. Otherwise, it's exactly what you'd expect from a chain restaurant.
There was barely any people and we had to wait a long time and didnt even get seated. the hostesses saw us but ignored us.
This is my favorite spot in Boone! The food is great and the new management team is AWESOME !!! The GM actually stopped and had a nice conversation with our party & she is sharp :0) They have also just installed 7 flat screen TV's & there HUGE. Like I said before, it's a great place to go and have a great meal and some good spirits ;0)