Gordon Biersch
Reviews
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We decided to try this restaurant for the first time about a month ago. The waitress was very polite and the food was ok, I think it was a bit over-priced for simple dishes. When we were finished, the waitress offered to take our food that was left over to box it up in the kitchen. The next day when I warmed my food up in the kitchen at work, I noticed a piece of glass in the food. Not knowing if there was any more that I was not able to see, I threw the food away and contacted the restaurant to speak to the manager to make him aware. He asked the basic questions like when we came in and who waited on us and what we had to eat so that he could look up the receipt. When he came back on the phone after looking at the receipt, he mentioned that the dining room should have been closed at that time, not sure what that had to do with my complaint. Maybe to kindly tell me that if we had not come at that time to eat, we would not have had the problem?? I don't know. He proceeds to ask what I wanted him to about it...I would think that he would have had some sort of courtesy in mind already considering he already had me on the phone for almost 10 minutes to do his own research. I asked if he could at least comp the plate that had to be disgarded and he says that he couldn't do that because we had already left the restaurant and it was the next day. He instead offers a $10 gift card for our next visit (I think that only pretty much covered what we left for a tip for the waitress). I was not going to argue with the guy so I just said yeah that's fine. He asked if I wanted to stop by and pick it up or if he should just mail it my house. I asked him to just go ahead and mail it so that I wouldn't have to make the trip down there since it is out of my route from work. Well, this was almost 4 weeks ago and needless to say, he never sent the gift card. I'm more disappointed in the lack of care that he showed for something that could've been hazardous had I not spotted the glass in my food. I will not go back to this restaurant ever again. There are plenty more restaurants that are next to this one that have much better food at more reasonable prices.
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Thank You! We hosted my parents 50th anniversary here and it was exactly what we wanted casual but still nice enough for a celebration. Our servers were awesome for showing our entire party all the attention they deserved. Food was delicious, everyone left satisfied and full. Thank you to all the staff for making my parents day special.
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Their menu is a good one, something different. Every time I come here I leave completely satisfied. I love their baja tacos!! The last time I was there Ashley was wonderful :)
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the salmon and chicken were overcooked and tough... kind of like salmon jerky.
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Rauchbire is amazing