Dunkin' Donuts
Reviews
Worst service ever. The doughnuts were stale, the employee were unprofessional and quite rude. They screwed our order up 3 time and gave us a small hot chocolate that was barely half full. Two of the employees kids were running around making more of a mess. Speaking of which the store was just dirty. I will now go 15 minutes out of my way to go to a much better location just not to have visit this one.
Good coffee nice people and WiFi
The Dunkin' Donuts on Franklin is the happiest place on Earth. The food, the attitude, the attention to detail are all wonderful. No, its not the trendiest place to go for your grub in Roanoke but everything is always so fresh and the people who work there will absolutely take care of you. I had one of the best iced coffees I'd ever had in my life there the other day, which wasn't something I went into a chain donut shop expecting.
Solid service!
I use to love this place until today. Today I called about a donation (donuts not money) to help feed the people of the city of Roanoke. And the Manager said "I can donate one box of munchkins". I replyed Thank you so much that's nice. And the Manager says "you know most people are homeless because they want to be". Now that statement is some what true, but REALLY come on. Some of these guys we feed are war veterans that came home very lost, and mentally scared from war. So when this man made that ignorant comment i knew from this point forward i would want nothing to do with this place.
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