Starbucks
Reviews
I visited Starbucks drive thru yesterday early evening 2/24/2014. I perceived the man that was working the drive thru to be rude and unprofessional. When we pulled up to the drive thru this young man was rude to us. (He was training another young man on the register, he was not wearing a name badge but he had brown hair and was youngish -late teens early 20's maybe and had a raspy voice)... he inquired in a VERY RUDE voice whether we wanted our drinks iced, when we had clearly ordered them that way. We then presented our complimentary drink vouchers (which we had received from the Starbucks location in Rockwall off Ridge Road being "out of soy milk" the last two times we went to the store). This raspy voiced non-badge wearing "trainer" then set an even more unprofessional example by hasseling us about our drink vouchers. He acted rude and like he was put out by them not having a store number stamped on them. I asked him if there was some type of problem, and he was rude again and said they would have to re-ring the entire transaction because we were using the vouchers. The young kid he was training was nice and just quiet while this Starbucks employee was rude, confrontational, and unprofessional with us. We received 2 drink vouchers because of the other starbucks in town being out of soy milk on multiply occasions. Now at this starbucks the employee was rude when we tried to use our coupons.
Bad news first: Don't talk about tips in front of your customers and do your job and this would be my favorite Starbucks. The view is excellent and the coffee is excellent. Just don't let customers hear you complain and I don't want to hear about your life story.
Slow!
Always friendly staff.
