Embers Steakhouse & Seafood
Reviews
Went for Happy Hour.....Wife had a $3 Grey Goose and Tonic and I had a Jack and Coke. $3???CHEAPER THAN HOME! For dinner, had the Best Burger I have had in years! Its fresh, large and obviously hand cut fries. Wife had a NY strip dinner for only $9.99. Also had dessert (Éclairs)...Unbelievable! Will be back for that dessert soon!!! Owner said they updated the menu recently, the heating and cooling system and are redecorating the restaurant....It shows. Lots of great changes and quite affordable! Will make it a regular stop each week!
About a year ago this place overhauled their menu and got a new manager and chef. It shows. I've been there several times and I've always had good food and service.
We did not have a good experience tonight. It took fifteen minutes to get the beer we ordered. After we got our drinks, people sat down at the next booth. They were served, ate, paid their bill, and left before we got our entrées. My husband, who never complains, went to the owner to see what was going on. She made the waitress come out and tell us that it was because we ordered an appetizer. We will not be returning. Don't order an appetizer if you want good service.
Great Food. Great people
Had a lousy meal here. My wife ordered their pulled pork sandwich, and in the middle of it was a huge chunk of cartilage or something. It was really gross and threw us both off. When we complained to the waitress, she agreed with us and took the plate back to the kitchen saying she'd see about getting a new sandwich. But instead, she returned with the same plate, with everything still the same, and told us that the manager told her that this is normal for pulled pork. She looked apologetic, and I could tell that she, personally, did not agree, but her manager had decided that they would do nothing. Every restaurant has an off day where something gets out to a customer that is not right, and how a restaurant handles that situation is what differentiates it from the competition. I've been in other restaurants where they handle mistakes much better - comp-ing food, or reducing a bill, correcting the problem, or sometimes even both. They chose to do nothing - so if you go there, I hope your meal comes out the way you want because if you complain, they'll probably do nothing for you. Very disappointing experience. We'll never go back.