Hands down, this is the worst service we have ever received at a restaurant. First, we're greeted by a sign asserting their right to refuse service in an overly aggressive way. We asked to sit outside, and the hostess was rude from the outset which immediately caught our attention. After we were seated, one server lost he temper after breaking a few dishes and threw the remaining dishes into the bussing container loudly breaking more dishes out of frustration. At another table, another server brought a canister of whipping cream and sprayed cream into a child's mouth which certainly is in violation of the health code. At some point towards the end of our lunch the wind picked up and suddenly two of the large patio umbrellas flew into our table striking me in the back and my husband in the chest. Furniture flew, food splattered, and dishes broke, yet remarkably not one server inquired if we are okay or apologized about what had just happened. This was the final straw for us. they continued to clean the area, without once asking about our physical condition or offering to move us to another table. Still stunned at what had just happened, we moved ourselves to another table in order to decompress. Another couple, strangers to us, even approached us when leaving the restaurant and said how shocked they are about the situation, and even offered their contact information. When we finally complained about the very light weight umbrella stands, a server told us that we have to talk to the owner. We asked to see the owner, and finally he came over to our table, after we asked to see him. He also claimed that he is not the owner, but the manager. Whichever he was, he was not apologetic nor did he care. Overall poor staff attitude along with no level of customer service or professionalism.

If I could give this place zero stars I would. Worst service I've ever received in my life. I went here for a drink and an appetizer with one other person. After being seated outside when it was clearly too cold to be using the outdoor section, we waited 1 hour to receive one plate that we were going to share. After they moved everybody else but us inside, due to the temperature (which they never even asked if we would like to be re-seated), the servers that came out to shut down the patio, talked badly about the guests they still had seated inside. Then when we got our food, it was awful, clearly it was just re-heated. I never even saw our server smile once, or heard an apology regarding the long wait. When I spoke with the manager he was very rude and interrupted me multiple times. Once I was allowed to voice my concerns, he started talking about something completely unrelated to why I was upset. Also completely over-priced, if you want to spend $15 for a shitty burrito, go here. Otherwise, I would not recommend to anyone.

A fresh and light take on Mexican, with plenty of variety and flavor. My husband is a vegetarian and he loves the different options on the menu rather than just the typical bean burritos he gets offered elsewhere. Love the service, the relaxed ambiance, the smell of mesquite, and of course the food!

This place tries VERY hard to tout itself as some type of traditional Mexican fine dining. The chef and servers were Hispanic, mariachi music was playing on the PA. The decor was a little more Tex-Mex than authentic Mexican, but that's no big deal. The menu has all the dish names in Spanish, nothing Americanized there...even the categories are named in Spanish, like "Ensaladas," "Mariscos," and "Pollo." Well, this is a pretty good tactic to fool the unwary into thinking you're serving the real deal. Tricky, tricky! Obviously an establishment that preys on the image-conscious tourist crowd that frequents the area, I wouldn't quite call Los Agaves' food "authentic" and I think "Mexican" would be stretching it a bit, too. I'd actually call Taco Bell more "authentic" because at least it's not pretending to be something it's not. I ordered a couple enchiladas filled with chipotle beef, and my wife ordered a pork barbacoa burrito and a chicken taco. These plates were constructed form the "choose your own combination" menu, which advertises a single item is $5. You can't order a single item. They won't let you. You have to choose two. I don't know why a restaurant would advertise and price the option if you can't do it, but our server (who seemed to be the manager or proprietor) flatly told us you have to choose two. My wife seemed to enjoy her food well enough, citing good flavor in the chicken and pork (it was okay, I tried some) but the portions were minuscule considering the $12 price tag. The burrito was covered in a red sauce that looked and tasted like it had been strained from a can of Spaghetti-Os. Hmmm. My enchiladas were plated beautifully, I'll give them that, but that's really where I stopped being impressed. My "chipotle beef" was ground chuck, probably, and seasoned much like what passes for Mexican food in a hospital cafeteria. Everything, including my side of refried beans (which was served in a tiny black plastic ramekan...just put it on the damn plate, guys) had what appeard to be cojita cheese crumbled on it. Great! I love good cojita cheese! Except when it sort of makes your beans taste similar to the way a mildewy bath towel smells. My rice was even less flavorful than my "chipotle beef." Basically, this is what I'd expect in a remote mountain town for Mexican food...Hailey, ID was not so different 15 years ago, until the Hispanic population in southern Idaho exploded and brought with it some of the best Mexican food you can find. But Los Agaves offers watered-down, underseasoned, overwrought psuedo-Mex at ridiculous prices for pretentious itinerant yuppies. My advice? Drive on to Salem or Bend...both have great hole-in-the-wall Mexican joints that will stuff you and send you home with leftovers for half the price. On to the service! A couple of young waitresses were very good about keeping our water glasses, but our food took 30 minutes to come out, and it was another 30 minutes after we were done eating to get the check, and another 15 on top of THAT to get my credit card and receipt back. I don't even know why they offer a lunch menu, since there's no way anyone's getting in and out of there in a hour with that standard of service. Lastly, I will say the facility was clean and beautifully decorated. There, a good thing. I guess that makes this review an open-face crap sandwich. Should we find ourselves in Sisters again soon with a craving for Mexican, we'll be much more likely to try Rio instead...though my hopes are not high for Mexican fare in that town at all now.

Stuck in traffic on way to Portland. Decided to find a place to eat. Walked in from a street. What a gem. Great foo.