Buffalo Wild Wings
Reviews
Staff was exceptional! First time to BWW and it was today, Friday at around 6pm. We didn't wait but 5min max to be seated. We had a full round of appetizers, entrees, a few rounds of drinks, and several minutes to let it all settle...all within an hour. By the time we paid the check and left there was QUITE a line of people waiting to be seated, but...the everyone on the staff we encountered were attentive and very informative. The "CAPTAIN", I think his name was Logan, even sat with us momentary to chat, and checked on us regularly. Our waitress, I wish I could remember her name, was awesome! Good job BWW of Bridgewater Falls!
Unacceptable service. Went there on a Saturday afternoon, not too busy. Sat down and began to wait. Ask to be moved to another booth and got the cold shoulder. Waitress walked past us 5 minutes later like we never existed. Finally moved and started waiting again. 7 waitresses were standing outside the kitchen doing nothing. We waited. Finally after 15 minutes a really nice waitress ask for our drinks. Ridiculous.
Oh how the mighty have fallen. Whomever the current manager is I have pity for them for having to try to present the brand with such uncaring, undedicated half assess. The furniture is showing its age poorly. Cleanliness is questionable and the once famous wings are now no better than anyone else's. They do still have a lot of big screen tv's tuned to sports. That's why we go, and they know it. Brainless uncaring staff. Dirty, and the food is cranked out fast, not delicious.
I come here frequently for food to go and it is usually ready within 10 minutes. The food is good and hot, and I would recommend the restaurant to others. Sometimes it takes 2-3 minutes for somebody to show up to even seat or take your order, which can be a killer if you're in a rush.
Great food
