My wife and I were on our way driving to Boston for Christmas and we planed to stop over in Watertown Garden Inn on the Christmas Eve. At check in Katrina at the Front desk was very friendly and professional and greeted us with a warm smile, which was very welcoming. Then we decided to have a quick bite at the lobby lounge before we head up to the room since it was late. Robert at the bar was very friendly and helpful. The rooms were value for money but the service was outstanding. Following day morning (Christmas Day) we saw Katrina again with a big smile saying merry Christmas to us and looked very happy to work even though she was working back to back on Christmas Eve and Christmas day morning. That showed her professionalism and the enthusiasm towards her job. All the servers at the breakfast bar were extremely friendly and were always with a smile. Karen was our server that morning and she was very friendly. She made our day by being of great service to all our family before we start our long drive to Boston. Since the overall experience was such a great one we decided to stop at this hotel for lunch on our way back to Toronto. The lunch server was Amanda and she was equally good and that surprised me with the service constancy at this hotel and it was quite impressive. I witnessed the most impressive thing about the service of this hotel staff after we reached home. I realized I had lost my wallet and tracking it back I remembered I stopped for gas at station near this hotel. I called the hotel to get the number of the gas station and again it was Katrina who answered the phone and very supportively she found me the number and it was fortunate that my wallet was at the gas station. While figuring out away of getting this wallet back to me to Toronto I tried calling back to the hotel to see if they could help me in any way. Front desk agent Sabine Bass (my savior that night) happened to answer the phone and she was so kind enough to go above and beyond and to go pick u my wallet from the gas station and mail it to me. That is an outstanding service. I my self is a hospitality professional at a Five star property in down town Toronto and I should say this team at Hilton Garden Inn Watertown is so authentic and outstanding. The service is Five star and Hats off to all the associates at this hotel and we are looking forward to see this fabulous service team soon in the near future…. A very big thanks to SABINE BASS for going that extra mile to help me with my situation.

I stayed here for one night on the trip to thousand islands. The clerk was really nice. The room was clean and the mattress here is adjustable. The most impressive is the breakfast. Fascinating.

Such a great breakfast!