Very unresponsive and poor communication regarding my request for a price quote to install a new roof. I sent the following synopsis to Lowe's and invited them to provide me with an email explaining why they performed so poorly, which I offered to include in this review. Lowe's declined to do so. 7/24/2014: I submitted an online request from Lowe's website asking for a price quote. I received an email confirmation that I would be contacted within 24 hrs, but after several days, still no contact. 7/28: I called the nearest Lowe's and spoke to a very confused employee who said that someone would contact me later that day, but I never received a call. 7/31: I got a call and scheduled a time for Lowe's to measure my roof. The Lowe's employee, Bonnie, showed up on time and was very professional. I was told that I would get a price quote within a few days, but after 10 days, still no contact of any kind. 8/10: I called Lowe's retail store again and was told that someone would get back to me later that day, but no one ever did. 8/12: I drove to the Queensbury, NY Lowe’s store, thinking that I couldn't be ignored if I was there in person. I was wrong. After waiting 10 minutes at the empty desk for an employee to show up, I had an employee from a different department page someone to the millwork/roofing desk. After waiting for another 10 minutes with no one in sight, I left. 8/13: I called Bonnie and asked what the status was. She said that the estimate had not yet been worked up, but would be "soon." 8/18: Bonnie called, saying that she was still trying to get answers from metal roofing suppliers and that I would be contacted within 24 hrs. 8/21: Still no response, so I tried calling Lowes. I was transferred to Bonnie's extension. I left a voicemail message, but didn't get a reply. 9/1: I called the store again, but there was no answer at the millwork/roofing desk. 9/6: It's been over six weeks now, with still no response from Lowe’s. They win - I’ve given up.

Ordered multiple items, order was wrong each time. Paid to have a delivery twice, waited around, no show, rescheduled and items arrived damaged. Management was of No help. I seriously believe this Lowe's is FULLY staffed with High Schoolers. Save yourself multiple headaches and shop elsewhere!

Nobody stopped to ask if I need help... I was in there a half an hour, and everyone I started walking up to to ask for help did everything in their power to avoid me.