I unfortunately have to give this place 1 star instead of zero. Keep in mind every other Tim Hortons I've been to has been excelent. However, this is not the case with this location. I yet to have my order be correct. Seriously, my order has never been correct. I've tried going back to give them a 6th, 7th, 8th and 9th try but to no avail, my orders are incorrect. The worse experience was back in December of 2013 when I ordered a sandwich. Come to find out, they had none of the ingredients to make it. They asked if I could wait an hour for more chicken to be made and unfortunately I was on my way to work so naturally I could not. To top it off I couldn't even get a refund because the girl at the counter couldn't do refunds and she needed a manager. I understand that part, it's not her fault she can't give refunds. I get it. What I don't get was why there wasn't a manager there that could. What the cashier DID do was apologize and write her managers name and number on my receipt to come back in later to get my refund. Okay, that's reasonable. She did the best she could under those circumstances. Well I tried going back at LEAST 4 times and there was never a manager there. Different times of the day and still no manager to give me my refund. I contacted corporate and they gave me the run around of "Oh, we'll look into this matter and we'll get back to you." July. Still no answer from corporate, still no refund for the sandwich I paid for and never got to eat. Ridiculous. Tim Hortons really needs to get their act together at this location as far as training people to make orders correctly and have managers available. I understand human error and making a mistake happens, I've worked in the food industry. What I do NOT understand is how I have to lower my expectations when going into a place knowing that my order will be wrong. Every. Time. It's sad that I have to drive right past this location and go ALL the way out to the Grand Haven location just to get Tim Hortons.

Service and decor are great. Both times that I have had a doughnut here they were fairly under cooked and chewy. Also if you are an IT guy they block VPN connections making it impossible to browse securely while using the "free" WiFi. Makes it useless to me. Coffee isn't too bad.

They don't have vanilla sprinkle or boston cream. Were even out of maple glaze. The iced capps are watered down. This is one of the worst tim hortons I've ever been too.

Good ice cream and yummy tim bits

Very happy