Chipotle Mexican Grill
Reviews
I was extremely disappointed with this Chipotle. Each member of my family ordered a chicken bowl and left hungry. None of us have ever left a Chipotle wanting a snack except from this location in Easton. My brother and I actually went to Wawa down the road and ordered soft pretzels. Also, some of the ingredients tasted a little off. It was not the fresh taste we were used to. My dad made a comment that this is the Weight Watchers location because the portions were so small. If you are looking for the usual portion that you are used to from a Chipotle do not go here.
This Chipotle in Easton is the most lame Chipotle I've visited. They always have something missing, something wrong, not enough people behind the counter while your food sits getting mushy and cold--they just can't get it together. I love Chipotle--it's a shame the chapter in my hometown is so deficient. Why do they think 2 people including the cashier is enough to move a 3 person line?? In Timonium they have 7 people behind the counter and a long line of satisfied people moving rapidly toward their tables. It is no wonder that Panera, Golden Corral, Applebee's and Bob Evan's always have a full parking lot when Chipotle has just a few cars. Chipotle is a great chain but this edition needs a lot of improvement to meet the standard.
My wife and I had the worst experiences at this Chipotle. As others had mentioned, the staff had no idea what they were doing and "subway'd" the portions. When we said something to them (because I'm not paying Chipotle prices for a taco bell size burrito) the staff snapped at us. We were trying to be polite, but they were just rude. Happened to us twice and each time we said we want to see the manager, one of the rude little jerks said "I am the manager". I had complaints open with Chipotle and continued to get burned food, small portions and bad service. Chipotle corporate and the three store managers they kept swapping out repeatedly promised to change their ways and give us a few free lunch/burrito cards to make up for it, but they never sent the cards. I sent tons of emails back and fourth to corporate to no avail. 6 months later, nothing and I refuse to waste my money there ever again. I love chipotle and this one is 5 minutes from me. Kinda sad.....
I completely agree with these other bad reviews. Slow service, ingredients not the best compared to other locations, lack of burrito rolling knowledge, etc... The burritos here are 1/3 to 1/2 the size of one that you get at other locations. If it was some other no name place it would get a 1 star not 2 from me.
I'm no expert but I know what I like and Chipotle is good eatin!