I bought a Ryobi 4 piece 18V tool kit. I also bought an 18V multi-tool and and 18V sander to fill out the kit. I was extremely happy with all of the tools and worked them all really hard for the first two weeks but then the battery charger stopped working. I was pretty disappointed. I brought the charger back to the Greenfield Home Depot and was directed to Paul A.A. (the manager...I guess). Paul explained they would normally request that the entire kit be returned in a case such as this. I had all the tools with me in the Ryobi bag that came with the kit. I also had all of the boxes that the kit came in, but they were all flattened and ready for recycling. It was a real mess. I explained to Paul that I was very happy with the tools and just needed a new charger. It didn't make any sense to give me an entire new kit and take back a bunch of used tools and some collapsed cardboard boxes. Paul agreed and supplied me with a new battery charger. I think the new charger is a little better than the one in the kit because they throw the cheapest model in with the kit. The bottom line is...Paul made the right choice and provided me with excellent customer service which will definitely bring me back to the Greenfield Home Depot in the future. Thanks Paul.

I like shopping at Home Depot in Greenfield because they have personnel who have worked in the trades and know what they're talking about. Joe the plumber is always a great help in finding what I need and offers instructions on how to install the product. Jim Thurber is also extremely helpful. He listens, and suggests products with instructions on how to install the product. On occasion, he's suggested buying more than I wanted to spend by getting a complete door and casing, for instance, instead of just replacing the door for an easier installation and better result. He understands drywall and drywall finishing products, helping me to buy the correct tools and materials for the best results. I found that I can rely on his expert advice and integrity in selecting products best suited to my needs. Mr. Thurber is soft spoken and has demonstrated that he has the customer's best interests at heart. He even fixed a jammed staple gun for me. Great employees like these are reasons why I am a loyal Home Depot customer.

The Greenfield Home Deport has its own Joe the Plumber, an amazingly knowledgeable fellow, handling two or three people at a time, efficiently and courteously, plunging his hand into the right box and magically producing just the right combination for your problem time after time. Every one else was pretty nice too, but he's a star. From Peter in Leverett