I had my Porsche serviced here and it was the best service experience of my life - I'm not making this up! I had direct contact with about 6 people in the service department and each of them made me feel that the most important thing they had to do was help me. I'm incorporating this experience into my own business. In the middle of a long summer road trip my '87 Porsche had a serious engine failure about 80 miles from Peoria. We called and talked to Ralph, the service manager, and he assured us that they could help and that he understood the special problems we had being in the middle of a roadtrip. It was a Saturday and we would need parts so I left the car with Ralph and continued my trip in a rental (alas, the Nissan Maxima does not compare to the enjoyment of driving a Porsche). They had to complete extensive repairs which they got done in 2 days. When I came to pick it up, again, everything felt first class and it was like I was the boss's brother. Will and Stephen who drove the courtesy vehicles, the guy behind the Audi desk who went to find Ralph for me, the ladies working the coffee and snack bar all helped to make a really miserable situation much much better. Oh, and the car ran great on the way home. I live 6 hours away from Peoria so I don't know if or when I'll get back there, but if I lived in Peoria I would buy a car from these guys, I would get it serviced by them and if they started a church, I would attend weekly.

Great service!

Nice dealer, pretty poor service. Emailed with a sales person on a $50k+ car and was told it was in perfect shape. Made a 3 hour drive from Chicago only to find the car was smashed in on the front end and had scratches all over from front to back. Dealer was going to fix the scratches and call me back so we could work something out, never even called or emailed again. Glad I didn't purchase from here.

Incredible customer service, that was my experience with Autohaus of Peoria. My VW CC was there for service and everyone was really nice and helpful. In particular, Pete Schultz was awesome to work with. I highly recommend Autohaus of Peoria--I've visited a lot of dealerships in my time, but they are the best.

They have awful customer service and do not know what the HECK they are doing!! My check engine light was alternating off/on and some times my engine wouldn turn over. I dropped my car off on Saturday. On Monday I called the Service Dept, but the line was busy. When I finally got in touch, the hadn even looked at my car b/c they were waiting to talk to me?!?! So I asked for a loaner car for the inconvenience and was denied!! So Tuesday AFTERNOON, the Service dept took all day to tell me it was my battery, but they were going to charge $200 w/ out the labor and I had a feeling it wasnt the battery, since the radio still worked while the car wouldn start. So I got the battery replaced some where else. DIDN SOLVE THE EITHER PROBLEM. I tooke the car to BLOOMINGTON and they didn find anything at all!! I ended up buying a new car and got the beetle check out at the store of purchase and they said there was $2300 worth of DAMAGAE to my car including the WRONG OIL INSIDE!!!!!