Went to eat at bww farmington location for the first time after been open for a few months already .. was horrible service, cold wings, and rude service.. we are not eating there again, would rather drive to alb bww location. .

First and foremost, I don't eat at a just opened restaurant. I have waited 2 months to eat a meal at BWW. I will say the service sucks! They have a atmosphere that makes everyone feel uneasy. They need more hospitality training. The food takes more than 45 minutes to get, and it is cool, not hot. Other people I have talked to, have had bad experiences too. I will not be visiting this BWW anytime soon.

Food is AWESOME! Service is TERRIBLE! Atmosphere is HORRIBLE! Everything sucks gigantic donkey balls other than the food.

My husband and I have been to BWW in Farmington, NM 4 times since they opened. Our experiences are always the same at this location. We usually get in pretty quick since there's only 2 of us, but they tell us we can sit at the bar (there's only been one time there was 2 chairs together at the bar) and then mumble something about sitting at the "tall tables". The one time we sat at the bar, we were ignored by the bartender for about 20 minutes. She wasn't doing anything except looking at what was in the cooler and making drinks for the men that were there alone. My husband finally asked her for a menu because there were none near us. We ordered (about 15 minutes later) and when someone else brought the food out, he had no clue where it went and the bartender acted like she had no idea. Horrible experience that day. We went back again today after church, asked to be seated in the bar area and told the hostess that there were NO chairs together at the bar (my husband had already gone to check). She had us sit at a "tall table" and walked away. Problem #1-The table was wobbling back and forth, enough that when we got our drinks, they were spilling all over. Whatever. We drank enough out of the glasses that they wouldn't spill anymore. The server took our order. I ordered the Asian Zing Chicken Salad and my husband ordered a small boneless wing with the buffalo rub. 45 minutes later, no food and my husbands beer had been empty for about 10 minutes. The server comes over and asks if my husband wants another drink. My husband said he did and the server had to take his pen and pad out to write down another drink...He then walked tot he table next to us and took their order. They had already finished their appetizers and he was just now taking their order. I kept my eyes on the server to see if/when he was going to turn in my husbands drink. 10 minutes later he turned it in, went to the computer to enter the other tables order and tried to walk past us. My husband raised his empty glass and the server turned around and went back to the bar to get the drink. After 51 minutes of waiting (since we ordered our food), the server came back with our food. The salad was okay, although I'm not sure there was ANY chicken in it, and the wings were actually not cold. I don't know why it took so long to make a salad and wings. The issue with this BWW location is that there are NO distinguishable managers. ALL employees wear the same clothing so you can't tell if you're talking to a manager or not. There have been times we have had someone other than our server bring our food and they have no idea who got what and they just put it on the table. Other times we have had a server bring food that should have gone to another table. I don't know if they have sections or they rotate through servers but it's definitely an issue. One other thing...why does every single employee look pissed off? No one smiles, no one is friendly until it comes time to pay...which is too late, in my opinion. When you walk in, you should be greeted with a smile and a "Hi! How are you doing?" Not "How many?" I'd like to know who the managers are when I'm in there and customers definitely should be able to tell them apart from other employees. We have been to other BWW and have NEVER had an issue with the service or food. The one in Farmington sucks. The employees AND management needs training!!!!

We had a bad experience eating there in the first couple of weeks that it was open, but have found that generally ordering takeout is the way to go with this place. The food is actually pretty good, and the service is decent.