on march 5 I took my working laptop to this store... when I walked into the store they seemed very friendly but after abut 10 min in their I decided that that was not such a nice place to be that I should have took my business elsewhere but I didn't... I then had asked the worker if he could tape up my box and he replied yes then got into a big confrontation with me when he decided he was going to walk away with a 800.00 laptop laying on the scale in an open box and I asked him if he was going to tape it up for me and then he replied that he didn't like to be integrated while he did his job then replied "sir I asked you to tape up my box so that is the job your suppose to do, he then proceeded to go on to the back carrying 2 other boxes and kicking one across the floor as he went, and my box still sitting their open I public view... when he came back to the front he had a tape gun in his hand and proceeded to tape up my box slamming the tape down and running it across my box 3 times he then looked up at me and said you see that tape over their and I replied yes sir he then said well next time you come into this store be prepared to buy your own tape because I will not tape up another box for you.... he then picked up my box and headed to the back of the store mumbling something under his breath and I said sir your only suppose to be doing your job.... he then went into the middle of the back of the store where he could see me out the door and watched me as I walked out, when I turned around he was waving bye to in a very immature way... a few days later I received an email from direct tv "where I sent my computer to have a virus removed and to be updated" saying that they could not fix nor replace my laptop because of internal screen damage!!!!! I then was concerned on how the computer got damaged considering it was in a cellophane laptop box that the laptop was strapped down so tight their is no way that it could move.... I then called dtv and talked to them and they said because it was damaged before it got to them, and that the box that I shipped it in was not damaged when they received it... I then contacted the corporate office of the ups store and am having very long discussions with them...I went today and talked to the store manager about the incident of my computer screen being smashed in the store by the worker whom I had a confrontation with before I left and she said that she hadn't even heard anything about it happening.... and just so everyone knows the owner of this store is JIM KERNICKY which I am assuming the person who made the very first good review is a son..... and just so everyone knows Jim did email the corporate office back saying that I was lying that my computer didn't get damaged in the store that it was damaged while in transit... I have a picture of my computer screen before I packaged it up and took it in the store of which I have emailed to the manager.... oh and by the way this is posted by the wife...... the one who was dealing with the shipping....

Every time I visit the UPS Store in Shelby all of my needs are taken care of with excellent customer service. Whatever I need, whether it's packaging, shipping, or printing, is perfect. I recently got a banner created and the quality was great!