Duffer's Pub & Grille
Reviews
Went for a hamburger, but ended up with Prime Rib. Prime Rib was the daily special. It wasn't very busy when we arrived but filled up quickly. Our server (Justin) was very friendly and attentive.Our salads were fresh artisan greens. Dinner rolls were warm and tasty. The Prime Rib was seasoned & cooked perfectly. Yum. The rice and broccoli were very tasty also. The dining room was very clean with crisp linens. And the of course the views were spectacular.
I've always had good service here and the food and drink have been excellent. The employees are courteous and always take care of us. We especially like to go to Duffers for the Bloody Mary's.
We were treated very rudly over thanksgiving. We made reservations well over a week prior to arrival. We were told at the time of reserving our table that we were first on the list and could have any table we wanted. When we arrived we were taken to a small table right in front of the buffet. There were two other tables by the window and I asked since we were the first to call for reservations a week in advance if we cuold be moved. The hostess very rude and her response was "YOU AND EVERY BODY ELSE". She left us standing in the restaurant who'd people stared and went to ask someone if we could be moved. She came bace and offered us a seat at the bar or a large table for six directle in the sunans in the bar. We were very disapointed and left without an apoloy or explanation from management. We are from Asheville NC and used to own a B&B. We were shoved and dismayed by the way we were treated. We paid the full bill (way too high for the attendence we received) plus an additional 18%tip for our waitress that brought us drinks and nothing more. We will never return due to the way the hostess treated us. What a shame for an entire thanksgiving meal to be ruined be one of the front staff whose job is to meet and greet people...not embarrass them or belittle them.
Poor service, cold food, drinks served in foam cups, and charged $1.50 extra for fruit on a childs plate when on the menu it says served with fries or fruit. No extra charge is mentioned. When you are paying $60 + for a meal this is not acceptable!
Great food!
