Get what you pay for. But how hard is it to refill my drinks?! And if I don't want sauce on a certain item- by all means why the F do you send it out w the f*&^/ING sauce on it?! Also waiting an hour for food is ridic.

On January 4, 2014 my family & I decided to visit Applebee's in New Bern, NC since we were in the area visiting; however, the service was definitely exceptional & our waitress Ashley could not have been any nicer, she displayed & exemplified the highest level of courteousness & politeness. We arrived at the restaurant at approximately 5:45 pm and in the process of us placing our order the computer system began to display difficulties and subsequently shut down. Ashley was able to place the order for our appetizers but some how she was unable to place the orders for our dinners. I do understand that this problem was beyond the control of the waitress or the management; however, it actually took us approximately an hour before we were able to place our dinner order, now the problem arose when the management did not deem it necessary or good customer service to make any type of appeasement to myself and my family because of our inconvenience. My family is not from that area and we were actually visiting from South Carolina and although we were more than prepared to pay for our meals, I thought that due to the inconvenience that it was expected that the management would compensate for the difficulties of this visit. First, my bill was incorrect with an overcharge of items not ordered. I did not deem that as something that could not be corrected but the stoic attitude the manager displayed was unacceptable. As a loyal customer to the Apple Bee's chain, I have never had a situation like this and definitely not one where management could not and would not compensate it's customer for their inconvenience. I was only offered free dessert and chips and salsa. Which, in my opinion was an insult.

If I could give this restaurant less than a 1 star rating it would be a negative 5. Positively horrendous service. We waited over 20 minutes before anyone even offered us a drink and another 30 for appetizers. By the time our dinner arrived ( half of it was cold) we had been in the restaurant for an hour and a half. When we spoke with Heather the manager, she commented that she was very busy. In reality she was sitting at a table behind us, gossiping, through most of our meal. The highlight of our experience was our waiter, Alan. I will definitely be sending a letter of complaint to the corporate office.

Arrived at Applebee's at 6:04 pm. Waitress tell us that our food order did not go in due to a computer glitch at 6:43 pm. She takes our order again. We finally recieve our appetizer with stale chips at 6:50 pm. At 7:15 pm we ask to speak to a manager because we still don't have our food! We leave without paying for anything and all the manager had to say was "Sorry". Really!!!! I won't be back at this restaurant for at least a year or after they get new management. This was the worst experience EVER!

Similar experience. We arrived on Friday around 12:15 pm. The waitress came over almost 10 minutes later to greet us and take our drink order. Another 15 minutes went by before we received our drinks. Waitress then proceeds to take our order. After waiting and waiting, seeing several waiters and waitresses run around handing out nothing but appetizers and no entrees, she then proceeds to tell us that they are "working on it." Around 1:25, we finally receive our food. My soup was not even warm, I literally stuck my finger in it to show the waitress because she acted like she didn't believe me. Along with other members of our table, most of the food had to be returned. By this time, a few of the members at our table had to leave without eating or they would have been late for work. Overall, the service & the food was terrible. Needless to say, we left without paying and received a $15 voucher towards our next meal. This restaurant needs some serious management help and wait staff training.