Went here on a Saturday evening, sat in the lounge section. Our waitress was overly familiar/comfortable - not my preference - but I decided what could it hurt to be friendly back? I asked for her recommendations on popular dishes--I know now that I should have just kept my mouth shut. She recommended the dish I was actually already considering, so I said "Perfect, I wanted that anyway, so I will order that, please!" She continued to make suggestions; I politely declined and said I would stick with my first instinct. We both ordered a glass of wine. He went to the bathroom. The waitress went to put our order in and YELLED at me from across the room while standing at the computer to ask again what kind of wine I wanted. She had it completely wrong. She then yelled again to ask if I wanted the pasta on the side--it seemed like an odd request since I ordered a dish that said it was served over pasta, but I said "sure." Another red flag. We finally get our food, I put my fork in the dish, look at it quizzically and realize "this is not what I ordered." I told her so, and she tried to blame me, saying that she thought I had ordered the dish in front of me (one of her other suggestions that I turned down). I told her I definitely did not (nor would I) have ordered that dish. She continued to try and turn the blame on me and did nothing to try and resolve the matter. She even went as far as to use the excuse that when she was yelling at me from the computer that she named the dish and I should have spoken up then that it was wrong. Sorry, ma'am, when you are yelling to someone from across a noisy restaurant (don't even get me started on how inappropriate that is to begin with) you cannot expect that your message is going to get properly conveyed. Another waitress had to step in and assure me that the meal I had ordered would be made on the fly, and not to worry. Finally, someone here to help! She left the meal in front of me, and my friend put his fork in it to see what was actually in the dish (my fork had already been put in it when I initially got it). She then hurried over, and reprimanded him by saying "Oh, you're not going to eat it, are you?" Are you kidding me, lady? YOU messed up, we already put our forks in it, what on earth where you planning on doing with this meal?!?!? She then took the plate away. Again, I have no idea what she intended on doing with this dish that we had already put our used forks in. My correct order came very quickly....honestly, too quickly as it was room-temperature. There is no way that thing was just freshly made for me. Finally, some man who did not even introduce himself came over to us after we had paid and asked how everything was that evening. Was this a standard table visit? Or did he know about the situation? Either way, it was a half-assed attempt at customer service, which is essentially how the entire evening felt. He did not acknowledge the situation and I was not about to bring it up, I was ready to leave that awful establishment. We said it was fine, and he accepted that response and left. I have worked in the restaurant industry in the past and neither myself as a server or my managers would ever treat customers that way, and allow someone to leave without trying to make it better. I will never go back there again.

Dirty glassware horrible service and mediocre food. Our second time but we won't be back.

I was here once and never again the service is horrible the only walks around like he thinks he's the Godfather he's rude! The waitresses never come back with what you asked for. I will never go here again. That's not real Italian food they don't know how to cook in this restaurant. I live in the North End that's good Italian food not ths place. We only went because it was easy to park but I rather pay to park in Boston and not waste my money on this food....

Food and prices are great but would not come back because the service is horrible. Every waiter, waitress, bartender is miserable and treat you like they just want you to leave. I suggest just going for takeout, you will get to enjoy the food without putting you in a bad mood because of the miserable staff.

Brought in a group of 15 at 4:30 on a Wednesday to the bar after work. Had called the week before to inform them and see what menu options exitsed. They said just come on in and order off the menu. When we got there we were told 4 times you cannot do this!!! "No reservations in the bar. You cannot move tables together." Bring people in to a high top area in a bar and spend $400.00 when no one is there! They served us with a scowl on their face. Pizza and apps were good. Service was horrible. The gent who picked up the tab as client entertainment says "I do this for a living..I called in advance...was told what to do..and when I got there I was told by the server.."you got me in trouble with my boss". Get serious. Brutole just down the road has better food, a polite wait staff, more beer choices, and they know what business they are in!" And the parking lot doesn't smell like a sewer! We will never go there again and we have 400 employees just down the road. Been there a bunch for lunch. Never again!