My wife and I were just in Sonic in Memphis TX we ordered #1 HAMBURGER, no cheese, with mustard, pickle and tomato ONLY. #2 Cheeseburger with mustard, tomato and grilled onions. and 1 order tater tots. When order was delivered the #2 was correct but the #1 had cheese. Not a big deal, except my wife Hates cheese on a sandwich. I took it back to the window, explained it was incorrect and wanted it fixed as the ticket plainly showed NO CHEESE. Next burger came out, Incorrect too, although it did not have cheese, it did have mustard, tomato, onion, NO PICKLES. My wife takes this one to the window and asks for a refund of our money for the #1 only. Lisa Torez, not sure of the spelling, but she is supposedly a manager. She stated "What's wrong, they not put the grilled onions?'' Wife "This burger wasn't suppose to have grilled onions, it shouldn't have any onions at all but it should have pickles" Lisa T " Who took her money, give it all back." Wife "I don't want it all back, just the amount for this burger, my husbands was correct. Also, you need to better train your kitchen, it was plainly on the ticket." Lisa T now yelling at my wife "Look we've been busy, I got 'em at the drive-up, the window and out there (pointing to tables inside restaurant). Wife "That's your business and busy shouldn't matter, pay attention and do it right." Lisa T, yelling "Give her all the money back!" and slammed the window in my wife's face. The young lady that took our money comes out, clearly upset because her manager is yelling at her, as well as my wife. She tries to return all of our money, my wife won't allow this and states, "Look, the burger was $3.99 so just give me $4.00 and that's it." Girl "But she said...(as she points back toward the window) Wife "I will not accept more, his was correct." Girl gives wife $4.00, Wife says "Oh and you can tell her, Lisa T, I will be reporting her behavior to corporate." Wife walks out and goes to our vehicle, I finish my burger and leave too. Our opinion - busy doesn't matter, you/your staff should pay attention to each order individually. It takes maybe 2 seconds to review the order ticket and confirm it is prepared correctly. Also, Lisa Torez clearly needs further management training, the manner in which she handled the situation was completely inappropriate. A customer should NEVER be yelled at or have a window slammed in their face. If she can't conduct herself in a professional manner then maybe she needs to be a carhop instead. The carhop that brought our food to us was beyond reproachj, nice, polite, apologetic for the mistakes. The manager could learn a few things from this young lady.

BEST SONIC I've ever been too. Hot fresh food. It's joined with LOVES travel center.

Poor service and one onion ring with my chicken dinner combo? I'll never eat here again.

Couldn't get order right and full of flies