My wife and I ate lunch at O'Charley's today. We arrived early, right at 11:15. The trip started off poorly when we asked our server how much it costs to add a side salad to an entree, and his response was that he had only worked there 5 days and did not know. I understand that everyone is new at some point, so I make a point to cut new servers a lot of extra slack. We eventually got the salad situation sorted out, and everything seemed fine. My wife ordered a cup of potato soup and a half ceasar salad, and I ordered the chicken pot pie. My wife's soup was so good, that she decided to cancel her salad order and just order another bowl of soup. Then our server got seated with his second table of guests. That's when the trouble began. My food came out somewhat promptly, and my wife was left waiting for her bowl of soup. Approximately 15 minutes later, I had finished as much of my pot pie as I could stomach (it was not tasty) and she was still waiting on her soup. My glass of tea was long gone, and neither of us was eating. We then sat there at our table being ignored for another good 15 minutes, while our server walked by numerous times, looked at my empty glass, looked at me in the eyes, and then walked right past us. Over and over and over. And over. And over and over again. Lots. In the mean time, while we were busy being ignored by our server, we got to experience being ignored by what I presume is the manager. She looked at my empty glass, then looked at the unhappy expression on my face, and I guess decided it wasn't worth her time. At some point during the waiting process our server graced us with his presence to ask if we were still okay, to which we requested the check. I will give credit where credit is due, he promptly brought out the check. And then proceeded to take another 10 minutes to pick up my payment. Our payment was picked up at 12:47. Total time for us to get one entree, one salad, and two bowls of soup: 1 hour and 32 minutes. For two people. On our way out, we contemplated complaining to the manager about our experience, or lack thereof, but she was too busy fielding complaints from the table behind us (who never actually got their food by the time they gave up and left). Again, I know everyone is new at some point. But service this poor doesn't just result from a new server. It is a systemic problem from the top down. The manager is at fault here. She doesn't take her job seriously, performs poorly at it, and that attitude is passed down through everyone that works here and onto the guests. If you value your money and time, take my advice and avoid O'Charley's in Springfield. Should have just gone to McDonald's. The food there sucks too but at least you get your bad food quickly. O'Charley's makes you wait for it. EDIT: Forgot to mention, when we first got there, they had 4 little appetizer plates sitting on the table. The hostess quickly grabbed two of them and said "let me get these out of the way for you." She tried to get them before we could see the stuck on food on them, but we saw it. And she didn't realize that the 3rd plate also had stuck on food. When my wife requested a clean plate, her response was "oh, sorry, sometimes you have to run these through the dishwasher twice to get them clean." Oh. Thanks. Good to know. Sometimes we get clean dishes. Sometimes not. Guess it's a toss up.

It's the best place in town...If you complain about something...just remember what other places Springfield has to offer.

Ok, I will start off by saying that I have ate Ocharleys in the past several times and havent had many issues... But last night at the Springfield location it was pretty bad. The service was fast and quick but the food is where it lost its light... I got the Philly and Sweet Potato fries which i have had in the past and loved. I remember the bread being toasted before apparently not anymore... cheese wasnt even melted on top of the sandwich.,. But worst of all were the fries... couldnt eat them... they were like a salt lick you could literally see the salt piled up on the fries. I was very disappointed. Giving 3 stars because the wife said her Steak and Chicken fingers meal was pretty good.

3 different visits & we've had BAD steak. Badly cooked each time. Another time I had a chef salad & the lettuce was WILTED!!! The last time we went, my husband had a medium rare steak- it came Well done. Sent it back & it came back raw!!! Spite? Wrong!!! We've given them several chances as everyone has a bad night, will not be going back to this location.

O'charley's is a wonderful place to go and I am shocked that anyone would say that they had a horrible time there. The food is wonderful and the staff are very nice.