Waynebrook Inn
Reviews
Quaint place in the midst of Hicksville (Honey Brook, PA). Classy bistro and modern vintage decor. It's an old style inn from the 1800s. The 'continental breakfast' was merely a few pastries, cereal, do it yourself waffles, some very strong coffee, and a few other items. It was very clean and spacious. Quiet even with the bar downstairs. Definitely a gold mine in the wrong location! Must stop sleep and eat here if you ever find yourself in the area.
NOT a "Family Friendly" hotel at all. We stayed there with other family members taking up 4 rooms, and with our 10 month old baby. The bar in the basement was so damned loud that the baby didn't get to sleep until after midnight, and that was just from exhaustion from all the crying and fussing over being jolted awake by all the noise every time he almost got to sleep many times before. Having an extra floor in between the bar and our room didn't help either, probably helped amplify it. Instead of an apology from the desk attendant, all I got was a "you should have known better than to bring a baby into a hotel with a bar in the first place." How the hell was I supposed to know there was a loud ass bar in the basement? I didn't book the rooms, nor did I see any advertisement that a bar was in the basement when I looked at their home page. If I had known, I definitely would have book us separately up at the Holiday Inn!
Stumbled upon Sunday brunch. .. wow what a surprise. Enjoyed ourselves tremendously. ..thank u...
Tuesday night is burger night. Try the bar downstairs. Great personalized service.
We made a reservation online for the Waynebrook in on 01/11/10, on 01/29/2010 they actually already charged our credit card. We called right away to find out why and were told this is only a hold, not to worry, which still seemed very unusal because the socalled hold was for the entire room charge. But we trusted the frontdesk agent and hoped everything was ok. On the day of our arrival we called ahead to confirm the reservation once more and ask for an early check in. At that time someone answered the phone, who wasn't at all familiar with "the system" and could not tell us if we even had a reservation at all. We were left in limbo about it for almost 2 hours, when they finally called back and confirmed the reservation, however it wasn't for the king jacuzzy suite, which the original reservation was for, it was only for the queen jacuzzy suite - but after the first shock we were only glad to have a room. When we finally got to check in, the "manager" dawn asked for our credit card - we explained again, that the room had already been charged to our credit card on 01/29/10. She didn't believe us, even though we showed her our bank records and called our bank herself, where it was confirmed that YES our credit card had been actually charged. Instead of maybe apologizing for HER MISTAKE she seemed very annoyed with us - we have never experienced such unprofessional behavior at any hotel!!! Yes, the room was clean, but the temperature kept on climbing and we couldn't regulate it. The ice machine was broken, the jacuzzi only worked for 30 minutes at a time, we were told, maintenance would take a look at it but no one ever showed up. The music was "bumping" all night and the breakfast area, especially the waffle iron, could use a "deep cleaning". When we checked out, the front desk staff seemed very uneducated, not to use the word "ignorant". When asked for directions to Lancaster by another guest, she answered "depends which way you wanna go". Right, but with management like DAWN BEARD, no surprise - I do not recommend this "Inn" to anyone - so TRAVELLERS BEWARE!!!!