La Puerta Azul
Reviews
Visited the restaurant several times. The only thing I would say, in the negative, is the waitstaff is sometimes slightly slow to bring items back to table, and sometimes there aren't enough waitstaff. Otherwise, the place is clean, food and drinks are great. Portions are good. Food is prepared quickly. It's a good place for couples, families, or friends getting together. A little pricey, but it is worth it. It looks upscale, but jeans and a nice shirt are acceptable.
Went on a Thursday night. It was incredibly busy. They were understaffed as far as wait staff is concerned, but that was not the case in the kitchen. This was my first time at the restaurant and two out of the four dishes we received were dreadful. Bland to the point of literally being tasteless as well as being under-cooked. One other tasted great, but was falling apart, and the last was spectacular. That being said, the server was excellent and dealt with the insane amount of tables with aplomb. I think we will try this restaurant again in the future, but not any time soon for the sake of being disappointed again so soon.
We made dinner reservations on Feb 12 for Feb 13. At the time of our reservation we reserved a booth. The receptionist took our reservation and didn’t hint to us at that time that it would be a problem. When arriving at the restaurant on the 13th the hostess was willing to seat us in a booth for two. The booth was tiny and not to our liking. We asked if we could be seated elsewhere requesting a larger booth. After being told the larger booths were for a party of four and they were expecting to be busy they could not accommodate us. We stated that a table would be fine if the booth was not available. We were then seated at a table in a back room with three booths running down one wall, three down the opposing wall and three tables down the middle. It was quite cramped to say the least. The table next to us was occupied by a family with a wild child who kept bumping into my chair and crying the whole time we were there (not much you can do about that), but after surveying the room it was noticed that three of the six booths were occupied by couples and not parties of four as the manager had stated. When seeing that we decided we were going to leave. The manager didn’t even come to our table to see what the problem was. We had to request her presence to voice our displeasure. I realize that she was busy, but if I were a manager I would want to know why people are walking out of my restaurant unsatisfied. I would call her demeanor “polite rudeness” and it was quite obvious that she didn’t care. Her only goal was to flip tables of large parties as fast as she could. She did apologize, but her sincerity was questionable and we were extremely insulted. We were return customers to the restaurant and all other visits were quite satisfying. The food is quite good, the decor absolutely stunning, and my wife and I are big fans of Chef Jimenez’s style of cooking, but after this little incident I can honestly say I will not be back. Gone too are the gift certificate purchases and the recommendations to friends and family. I would rather frequent an establishment with mediocre food, gray walls with no decorations as long as we were treated with dignity and respect. I felt we did everything right. We made our reservations early and stated our preference. If the staff was unable to accommodate us it should have been addressed at this time, not the night I take my wife out for her Valentine’s Day dinner. My sole recommendation would be to teach your hostess and manger multitasking, customer satisfaction and decision making skills, because they were completely absent during this fiasco.
nothing special here. there are better mexicans (maya) in the area ...
A little expensive, but the food and service were great.