*Overpriced for mediocre rooms. Horrific customer service. Extremely noisy.* _ _ _*» The historic building and the authentic old bar are interesting, and you can peek in when you visit Naples, but do not stay here.*_ First let me say that the traffic noise and the noise from the rowdy downstairs bar are not pleasant. The rooms are mediocre. _*» Second I will tell you my story: My friends and I had made reservations for one day, two nights, giving my credit card number on the phone as I normally do with B&Bs and hotels.*_ There is no reception desk at the hotel; and the bar, when we arrived in the early afternoon, was closed. I managed to find a member of the cleaning staff to obtain the keys to our rooms. My friends and I had the Catawber Room and the Cabernet Room, on the second floor. Later I obtained the wifi password from the cleaning staff, so the hotel is not entirely deserted by staff. There was a notice in the room that checkout is at 11 am. _*» During the following day, I was in and out of the hotel all day. At night I came back to my room at 8:30 pm and a policeman met me on the stairs and said, "Is it you that I am looking for?" I laughed and said, "If there was a noise complaint, I just got in." There was plenty of noise coming from the bar!*_ — _*But when I put my key in the door, the policeman, and someone whom I will not attempt to describe, stopped me and started talking about "theft of services". Frankly, I still thought they were joking! My friends and I had been touring the northeast and staying at B&Bs. At all of the B&Bs we paid when we checked out, as I have done in hotels all over the US and Europe. A policeman? Theft of services? *_ — _*So I went downstairs with the policeman. He noticed for the first time that there was no reception desk, and I waded through the inebriated people in the bar, trying to figure out who was the barmaid to pay, and who was just a customer. There were customers behind the bar. *_ Possibly they wanted to make sure I paid for the ensuing noisy night (including customers screaming obscenities in the wee hours). Maybe the police presence was to ensure that I could not withhold payment the following morning while complaining at the non-existent reception desk. — _*The whole experience was quite off-putting, and rather weird. Perhaps I was supposed to retaliate by calling the police with a noise complaint ! *_ There was an uglier part of this strange story, but I will cut to the bottom line: Our bill for two nights was $563.55. If you want to pay that much for mediocre, very noisy rooms, and a surprise visit from the police, think about lodging here. If you just want a peaceful stay while visiting the Finger Lakes, stay away from the Naples Hotel. _*» Followup:*_ The following morning, after checking out, I made a complaint to a member of the cleaning staff, and suggested he call the manager. The manager showed up and he was NOT apologetic. He did NOT even make the usual non-apology of "I'm sorry you are upset". _• He claimed that my credit card did not work - on the contrary it worked the first swipe._ _• He said it was normal to pay at a bar the night before you check out. In my experience this is not the usual routine. If the hotel has an unusual checkout policy it should be posted somewhere or communicated somehow._ _• If the hotel had some question, staff could have caught me during the day (I was in and out all day) or when I returned at 8:30 pm. I should have been approached by staff, not a policeman!_ _• I had to try to teach the barmaid to print a proper itemized bill, not just a credit card payment slip, but she never quite got me a correct bill._ _• I have photos of the sub-standard room and will be obtaining a copy of the police report._ ******************************************

Possibly the best food in Upstate NY.

I have never eaten at the restaurant, it looks dark and unwelcoming, (just look at the picture they posted on this page). I have been to the bar several times and I have grown tired of it. Too small and I always have to wait to order watered down drinks, always end up on the front porch, expensive.

Bright and cheery! A breath of fresh air and organic offerings best bartender ever too