There are very few places for which I would administer a 1/5 star rating but the online presence of The Broadway Hotel needs to be corrected. We have made the unfortunate mistake of staying here several times in the hope that "next time it will be different and Sue must have been off her game." Unfortunately, this past spring's stay will be our last. To be fair, the rooms are beautiful, bordering on cliche Americana. The parking is easy. Access to the grocery store, The White Front, the brewery, and the charming downtown of Phillipsburg is easy. However, this is where the warmth and welcoming ends. Sue, the owner, has made this place increasingly difficult to enjoy and I will not be returning ever again. 1. The kitchen appliances are off-limits to anyone who wants to augment their paltry "breakfast" supplied by Sue with anything resembling good, substantial food. 2. Sue has a surprisingly and off-putting affinity for sardonic and disrespectful communication. i.e. When we were first "caught" heating food in the microwave beyond the allotted 1 minute (yes, I'm serious) we were not approached in a respectful manner but rather we received oblique comments referring to our smelly food (standard fare) and scolded in tones that are reminiscent of those we all hear in our adolescence. 3. Sue has a fanatical belief on how people are to behave in her establishment and is quick to ensure that you know her strict expectations (kitchen hours, lobby hours, waking hours, etc.) but only after you've mistakenly broken said expectations. Beyond any doubt she has among the worst customer care skills that I have ever experienced and I feel it my duty to let those who might be contemplating a stay at The Broadway. My suggestion: Save yourself the headache of accidentally upsetting the host and take your business elsewhere. There are other lodging opportunities available in town as well as reasonable vacation rentals. Lastly, beware to not accidentally leave behind any personal belongings - Sue will require you to pay for shipping on any items accidentally left behind. Before leaving this feedback on Google, I did contact Sue via telephone in an effort to clear the air. Her charming english accent rang true on the phone. I was hopeful. It soon turned into a one-sided conversation of her telling me about all the reasons why I was being illogical and untruthful in my concerns about the way we were treated as guests. If the customer is always right, she surely doesn't buy into this philosophy. Au contraire - I was repeatedly interrupted and made to believe that she was uninterested in resolving any of my concerns. The nature of our stay was: 9) 30 to 42 year-old adults and 7) small children. This was not at all a young, irresponsible crew but rather a good group of friends looking for an easy stay while we enjoyed the slopes of Discovery. A shame, really. With new ownership this place could be 5/5.

The Broadway is one of many reasons to visit the lovely little town of Philipsburg. We stayed in one of the larger rooms (Sportsman's Club?). This was perfect because the bedroom had two beds (one for each kid) and the living area could be closed off with a door and had a fold-out sofa and bathroom with a claw foot tub. The lounge area is amazing-- complete with a pump organ, board games, and an eclectic library. Next time we visit, I want to make sure we have more time to spend at the hotel. And Sue's company and lovely breakfast topped it all off. Possibly my favorite hotel.

This is a great place. Very reasonable. Lovely Staff and Hostess

I have stayed at The Broadway Hotel three times this winter while skiing at Discovery and really enjoy it. Sue is very friendly and helpful. The rooms are comfortable and unique. I highly recommend the Broadway for stays in Phillipsburg, Montana.

Perfect!