Reviews
Don't believe the hype. Long review, but if you are going to spend the money, read it. My girlfriend and I had one of the worst dining experiences either of us have ever had last night. To start the menu is very large. Too large in my opinion. Close to 30 special rolls, the same on a special fish menu, over 30 appetizer specials with pictures on a separate menu and the regular menu is long and unorganized. When you sit down and try and take all this is you have to question how this restaurant can possibly deliver all this at a high quality of its reputation. The answer is, they can't. We decided on an app, two small salads, a special roll and individual pieces of sushi to share. The app, the "dynasty" was a chopped up scallop and shitake mushrooms baked in a spicy sauce. Way too spicy. So spicy we asked for a side of rice to cut the heat. We then tried to order some sushi from the specials menu. They did not have four of the five fish we tried to order. We changed our order and then tried to order a special roll. We got lucky on our third choice as they didn't have fish to make the first two. It was lees a choice and more a suggestion from our server, a roll made up of tuna, eel and avocado for $18. The salads came out soon enough under dressed in a too oily "vinaigrette." Then the wait came.... 10 minutes.... 20 minutes.... 30 minutes and the first apology from the server... 40 minutes and the roll arrived with another apology.... 50minutes.... 60 minutes and another apology.... 70 minutes and our server came by to let us know that they didn't have another of the fish we ordered and would we like to replace it with something...no thanks....At this point we are the last table and are no listening to the service team argue with one another and we were lucky enough to hear one server explain how she keeps her tips in her underwear...great 80 minutes and our 8 pieces of sushi arrived. We ate the sushi quickly enough. It was OK. Tasted fresh enough, but nothing mind blowing. We asked for our check which came very quickly. I asked our server why we had to wait so long for our dinner. She explained that lots of people were ordering sushi. To which I brought her attention to the fact that we were siting in a sushi bar. She was apologetic and said if I wanted to complain more I could go talk to the owner/chef as it was his fault the food came out so slow. This is the point were I ended my part in the conversation. I paid the bill, left no tip for the first time in my life and walked out never to return. The chef offered to comp us dessert, but this was way too little way too late. We sat down at 8:20pm and left at 10:20pm. The bill was about $120 for the two of us. Our meal came out to a buck a minute to wait. Upon reflection I should have expected this experience. When I think about the scope/layout/length of the menu....the fact that most of the special rolls have some type of fried component in them...the fact that the menu is not accurate with respect to the restaurant's fish inventory.....the fact that the servers try and sell you the most expensive rolls. There is no wonder why we had the experience we did. I believe the reputation of this restaurant is undeserved based on my experience. A smaller menu, with less items, that is easy for guests to negotiate and servers to sell would create a quicker dining experience with a higher quality of food and service.
The sushi is amazing. They are innovative and creative and it is worth the price you pay. Sure, it is on the expensive side, but it is good. The management is not so nice though.
Good food at the sushi bar. Staff was very friendly. Good value. Location is right downtown.
Stick to anything that does not involve the kitchen or the waitstaff and you'll be fine. That is, pull up a seat at the sushi bar for the best sushi in the area. Otherwise, forget it. It used to be that the food was decent even if the service was incompetent. Now both are.
This is the best place to get Sushi in the Berkshires, hands down. Your bill will be a bit higher than other local options but the price is well worth it.