Very competent. I bought a cell phone there. Had a problem with it and they were very patient, over a year later, fixing it. My wife went to the Watertown store to buy a cell phone and the buy was an idiot. She went to the Burlington, MA store and found someone very knowledgeable and helpful. Really makes a difference which store you go to. Bought a TV there, and the salesman did not try to over sell me. Glad they do not work on commission. I don't who the manager is but he hires good people and it makes a difference.

I am an Elite Plus member, when I became one I was told that the return policy for me was now 60 days. Well come to find out they have recently changed this to 45 days. I bought an IPad at the Burlington location a little over a month and a half ago. I decided I did not use it much and when I do it tends to freeze so I went to return it. I was denied the return and treated with complete unprofessionalism. I will never shop here again! Very disappointing!

I am seriously disappointed in the delivery service. I was told that our 64" television could be delivered within a timeframe that worked for me, and that I would receive a call from a person the day before the delivery to arrange the details. I was informed that I would be able to adjust the timeframe if needed. In any case, I received a call from an automated service indicating that delivery would occur b/w 11:30 - 1:30pm. When I tried to coordinate scheduling for after 1:30pm, they connected me with a service who told me that they would make a note and that I would receive an additional confirmation that that I would receive my television after 2:00pm on the following day. Then, I later received another call from a someone else (in a different state), indicating that he apologized, but the only way I could guarantee a specific time was to pay $69.00 to reserve the spot. This is contrary to what I was told at point of purchase. Now, I wasn't looking for an exact time, but rather a 3 - 4 hour window after 2pm. The particular gentleman suggested that I cancel my $3,500 order and re-order in July when I am available all day long or to pay $69.00 for the my time service. He also informed me that delivery is regularly up to four hours late. Normal delivery hours are 7am to 7pm, but delivery often occurs after 9pm. The product appears to be excellent, but arranging delivery has been unusually difficult, especially considering the amount that I paid for the product. It is easier to get groceries delivered from Peapod. The delivery has been particularly disappointing, especially since 1) a store representative told me that the service could honor my timeframe, 2) that I would receive a call from a person and that I could coordinate scheduling with them, 3) it has been terribly difficult to speak with a knowledgable person who could assist me with my scheduling, 4) when I finally spoke to a person, she gave me incorrect information and told me, again, that my delivery needs could be arranged, 5) the senior representative who called me with regards to the delivery rudely advised that I cancel the order and re-order it again in July or pay the $69.00. The store and its representatives need to get its act together with regards to its delivery service. Next time, I will order from Amazon or another distributor. Believe it or not, I do not usually write such angry reviews, but this has been particularly challenging. If you need an item delivered, go somewhere else.

Terrible...No one wants to pick up the phone and your stupid phone systems keeps sending me to a call center with a Hill Billy that didn't know what a hard drive was. I wasted more time trying to see if you sold a SSD, you don't only on line for what ever reason, than it would take to get my car and drive to a competitor and buy it that day.

I've had problems with the customer service at other Best Buys but last week I needed to buy a new digital camera for my dad and the saleman was really helpful and answered all of my questions.