I came here with my bridesmaids and they happily served us yummy drinks! The appetizers and food were ok, you might be able to get a better value for your money somewhere else. The atmosphere was very nice, though.

I was at Granite City on 5/25/2013. When we first walked in it seemed as if the person who greeted us did not connect with us that well but did get us in and seated very quickly. But, after being seated we were treated to the best customer service I have expeirenced in a very long time. From the gentleman who went ahead and took our drink order because our waitress hadn't showed up yet, to our waitress Sarah Beth who really went above and beyond the call of duty to make sure we had everything we needed, to the gentleman who I assume is the manager who stopped by to make sure everyting was ok. Oh, I don't want to forget the cooks who did a wonderful job on our meal. I only have one thing to say to the manager... You need to give Sarah Beth a raise! She was great!

My co-workers & I ordered delivery last week & they forgot one of our orders. I called & without hesitation, management sent someone up within 5-10 minutes to bring the missing order. We ordered again this week & this time, the man that delivered our food checked to make sure everything was there, gave us a 10% off VIP discount & brought us a free appetizer to apologize for the week before. The food was delicious & the appetizer was much appreciated. Management & staff exceeded our expectations. Thank you for the wonderful customer service.

My girlfriend, my sister and I visited for dinner on a Saturday evening. Although the parking lot was practically full, we were seated fairly promptly. We were asked about drinks soon after being seated, and received them a few minutes later. Bread and butter was delivered to our table a few minutes after that. I decided to have the Stout Pork dinner. Upon ordering, the waitress asked if baked beans would be alright with my meal. Although I had not read that they came with my meal, I went ahead and assumed they did. About 15-18 min later, we got our plates. I received a sandwich, which was not what I was expecting. Upon questioning our waitress, we found that I had not made it clear which dish I had wanted ( I was ordering from a specials menu, and the pork sandwich I got was above the Stout Pork that I had wanted). The waitress told the management what had happened, and the manager (his name was Chris) came over to my table to inform me that he was sorry that I was given the wrong dish. He said that the chefs were working on my order as we spoke, and boxed up the meal that I was given. :) The manager then served me himself, which was very thoughtful. It was excellent. As some have stated, the food is somewhat overpriced. One of the steak dinners was $30. However, the food was fantastic and I will be visiting the location again. Thank you for the awesome customer service!!!

We have frequented Granite City many times over the years, and in the past were generally happy with the food and service. However, we’ve recently had some bad experiences that have soured us on the place, and probably will not be eating there in the future.