Went here yesterday night for Valentines Day. The place was absolutely packed but every one working was extremely nice and friendly. There was A LOT of rude customers.... which made me mad because of course there is going to be a wait on a Saturday night, much less a holiday!! I was very happy with the food, service, the drinks, and the bathrooms were clean. I wanted to leave a great review because with so many rude and ungrateful customers, you guys deserve a thumbs up for still doing the best you can!! ignore the ignorant people!!!

Applebees is a place we frequent often. There has been management problems. The staff is down and out and ready to quit. May explain the stress level. The food was much better in prior visits and has gone downhill lately. The band on Friday nights is awesome - Kickstart I think. Keep trying them out cause things should get better. The 2/20 is a good deal.

Arrived at 10:50 p.m. Friday night. It was about 50 degrees outside and the air conditioner was running, blowing on us the whole time. We and everyone around us had coats on; it was too chilly to take them off. We waited ten minutes before a waitress came; then sat with menus for another ten minutes. She took our order and got our drinks; we waited another ten minutes, at which time she came back and said they were out of what we had ordered. No explanation as to why it took 10 minutes to determine they were out of a particular item. We looked at the menus again for awhile; she came back and we ordered different food. I asked if it would be possible to get an appetizer fairly soon, as we'd been there awhile. She said she'd get right on it. Another ten minutes went by; it was now 11:35. We were cold and hungry and there was no sign of our appetizer. I said, "This is ridiculous; let's go to IHOP instead." We got up to leave and suddenly the waitress ran over, asking if we were leaving. My husband said, "We've been here 45 minutes." The waitress COULD have said, "If you don't mind waiting just a few more minutes, I'll give you the appetizer free," or even just apologized. Instead, she said, "Okay." Great customer service there. We had a far superior experience at IHOP and wish we'd gone there first. They had a very large group and were quite busy with only two servers working, but our server was attentive and we had our food within 15 minutes. Contrasted with Applebee's which had at least six servers and most of them spent a lot of time standing around.

Would be a phenomenal location if they had a GM that belonged. Personally, 10+ years in service industry, learned all I needed w/ 2 pathetic attendances. Current GM is lost in 'La-la Land'.

Lost my appetite for Applebees when I found out there 2 for 1 drinks are made with half the amount of liquor that a drink it supposed to take and the liquor that they use is watered down if I can drink 3 drinks and not feel anything and I don't drink very very often at all I feel like I am being ripped off they didn't tell me that I could order a top shelf babe just bought me the 2 for 1 the next 1 I ordered what is top shelf and it was just as week absolutely no liquor at all worst experience never go to Applebees again