After deciding to choose a different wine club, I wrote to Ferrari-Carano using the e-mail address provided on their account to cancel my membership. I did not receive a response. When I tried to remove my credit card from the website, it would not let me since I was required to have a card on file, and the only way to cancel it is via contacting the club. I wrote once again to the club, as the date for shipment was arriving, and again received no response. In fact, the only message I received regarding Ferrari-Carano, other than their advertisements, was a message from FedEx saying my shipment was on the way and my bank account is lighter. I guess once you join this club, you can't get out until you are wrongfully charged for a shipment and have to jump through hoops to talk to an actual person at Ferrari Carano to get a refund. I will not be recommending this club to any of my friends or colleagues if this is what their customer service looks like.

Our visit was wonderful! The staff was helpful and very knowledgeable regarding each and every wine that was poured on our visit. We enjoyed our time, and the grounds are beautiful. They have a large selection of wines to taste and purchase it was very difficult picking my favorite. I must say that Preveil WestFace is one that I really enjoyed. Nicole was awesome, and Adam very entertaining, we found the entire staff to be very professional. Learning about the history of Ferrari Carano and the land is also very interesting. This was my second visit there and I have enjoyed myself each time. I plan to return and share this wonderful winery with freinds and family in the future.

The place is amazing! Passionate staff, great wine! They even suggested other places to visit near the dry creek and Russian River Valley. Its not as commercial and more of an intimate experience! There are beautiful water falls and gardens to be seen too!

Great Winery and Mrs. Carano's Garden is extraordinary

Unfortunately we could not even enter your facility. We were in an "executive van" from Pure Luxury Transportation. This is not a bus, just a van, we were 7 people so not exactly a large group, but one that would have really enjoyed your winery and looked forward to tasting your selections. However, your lot guard intercepted us before we could even step out of the van. Not being aware that buses and groups need an appointment we would understand that rule. However, again, we were in a van, not a bus, and there were only 7 of us. At the time we arrived there were maybe all of 5 cars in the lot, as it was about 3:30PM, we were not taking up much space, just one parking slot. Your guard was rude, and even argued with us that "no buses" were allowed, it says so out front, get out now was all he would say. This was not the best impression to convey of your fine winery, which our out of town friends were really looking forward to seeing. We are members of your winery, and have attended many events there as well as purchasing many of your wines. However, this recent affair has has left us with a bad taste, and makes us reconsider ever bringing anyone into your winery, or even recommending them in the future. The impression of the winery does not start in the tasting room, but it starts with the first person to make contact with your clients. Be that a parking lot guard, or a member of your tasting staff (usually we find them excellent people), but a poor reception goes a long way towards making a lasting impression. This incident soured us for the remainder of our day, I cannot say we have a good feeling about your winery at this point. Sincerely, Barbara Link & Constant Reyerse