UPDATE: I went to this location yesterday just to look and see if this most unpleasant employee is there. As happens with large corporations too often, she was PROMOTED to driver. I couldn't believe a promotion instead of demotion was her reward for running customers off. However, since she is no longer in the store, if they accept my perfectly good boxes, I will use this branch again. if not, I will continue to ship through my employer. PREVIOUS POST: This used to be my favorite shipper and favorite FED EX location. I even have my own personal Fed Ex account. However about a year ago Fed Ex must have brought in a new female day manager or supervisor and she behaves like a shrew. I was believe her name was Helen. She misquotes Fed Ex's shipping policy and refuses to use "banker's" boxes and other good boxes that are actually more sturdy than she sells at that outlet. She says it is FedEx's policy and I have since found out - it is not FedEx policy, but may be the individual store policy. But she says it is FedEx policy. However, she is most loud and belligerent and actually refuses to ship unless in boxes "like she sells" and pulls off the shelf "because Fed Ex will no longer accept those boxes". Not true. She won't accept the boxes. She claims my boxes are not as sturdy (not true) and it is FED EX's policy not to accept those boxes. Not true. I've checked Fed Ex's shipping and packing policies and my boxes are very acceptable...and they are more sturdy than the boxes she is trying to force me to buy. I will no longer ship there but ship through my work and have the charges deducted form my payroll. Fed Ex is happy to pick up my boxes at my work without trying to make me buy boxes from Fed Ex. My work place ships many boxes like my boxes (that's where I get my boxes) without any problem. Someone needs to retrain or terminate the weekday supervisor or manager at this office. I have read of many complaints about the personnel at FedEx-Kinko locations since Kinko and Fed Ex combined their locations. I will not go back to this location with Helen there. When I can't use my work place for shipping (as when the boxes too heavy for me to take in), I have driven 35 miles round trip to drop off my boxes elsewhere instead of dealing with this unpleasant person...what a shrew.

The service ever