Chili's Grill & Bar
Reviews
Great place for amazing food!! I have to say that we were so satisfied with the service and the food in here. The taste is really unique and we had a great time.
I love Chili's… or should I say loved. I went on Super Bowl Sunday with my family and my parents. Chili's burnt my four year old son’s cheeseburger really bad. It looked like a skinny charcoal briquette. Past the edges of the cheese had even burnt black. I sent it back. 30 minutes passed by so I flagged the server down to check on the burger. 20 minutes later I asked the server again. He came back fairly promptly with a manager. The manager told me not to worry they would take the burger off the bill since we didn't receive it and then she walked away before I could get a word in. This truly wasn't acceptable as we came here to eat as a family. I walked in the kitchen to re-speak to the manager. A better dressed manager found me fairly promptly. I told him the situation. He apologized and said he would fix it. 30 minutes later my four year old finally was able to eat. I posted a message on their Facebook and was told to email their corporate office. Months have passed without a response from corporate. Though I told myself I would never return. In May I gave Chili’s another chance. Big mistake. Multiple tables which arrived after us received their food before us. My kids orders all had fries instead of mashed potatoes. Bar drinks took 15 minutes. My wife’s medium rare steak was cooked well done. We sent the steak back, only to find they put it back on the grill to cook it even longer. It took another 30 minutes on a new steak. The manager did try and handle the situation as best she could and was apologetic the entire time. Sadly, I have lost my favorite place to bring my family. Chili’s Corporate, as you paid no attention to my families needs, I can only assume you don’t want us back. Do you have any suggestions to an alternative restaurant my family may enjoy?
One guy, young black guy, who worked there was awesome, he made great suggestions for the food, he kept a smile on his face, and he basically took care of us. My salmon was great, and I only ask that they do cleanup a bit more in there.
There are so many other places we could have gone to but we decided to go here, we would like to have the experience that we will never soon forget and we found it in here, everything is better than anything else, the food, the service, just perfect.
Waited 20 minutes on a bar tender. He never showed up. I left