Have stayed at this hotel twice. Been to dine four or five times. First time reviewing. .....this establishment fails miserably in customer service. Two star rooms, one star service. 0 star restaurant. Below average rooms. Price does not reflect quality. Nothing special in the room, beds are old and worn out. Drafty in the winter, cold. Would not negotiate on rate. Third time I needed a room, would not negotiate even though there were lots of rooms available. Went to western budget. Better room, 35.00 less, better service and quality. Restaurant food is hit and miss First experience was the fish and chips. The easiest, most basic meal. Deep fry a frozen chunk of meat from a box. It was only half cooked. Which indicated that it was half defrosted or not properly stored to begin with. Mushy. Club house ok. Burgers are acceptable. Pricing is deceptive. I asked for extra beer battered fries with my burger( which are tasty). What they brought was the beer battered, instead of fries, which I expected. Plus the "appetizer" bbf. At an added cost of $6.95 for a small basket. Would have been nice to be kissed first. Also during another stay, breakfast was included with the room. Having to go early to work, I was at the restaurant at 5am opening. No time to sit and eat, I politely requested a small to go container. Waitress Flatly refused me, even after me offering to let her portion out what she thought reasonable for me to take. I only wanted a small amount to eat on the way to work. Patrons can stay and eat triple a normal portion if they want to sit, but if your in a hurry, no food for you. Even though you have paid for it! And though I have voiced my concerns to staff, management is never available, or powerless to alleviate concerns. This will definitely be the last time I frequent this establishment. There are lots of businesses in Bonnyville willing to take my money, and provide much better customer service. Hospitality is a lost art, and it's completely lost on Bonnyvill Neighborhood Inn.

This place has two locations - one is great, one is a low end hotel, made to look high end. Don't book this hotel through a third party site as you will end up overpaying for what you get. Book directly through them and you may get a nice room that equals the price. We booked through hotwire and were really disappointed to say the least.

Extremely poor customer service, was charged for not cancelling my room that I booked for work on my credit card, even though it was cancelled by my boss (who's name it was supposed to be booked under, because I booked it under his name),they booked it under my name anyway because of the credit card, which i specifically asked them not to do. Their answer- "this was a very busy week, lots of this has been going on. I've dealt with this before" My response: I do not care if it was a busy week for you, the rooms were cancelled and I was charged I would like it corrected" The customer service agent then proceeded to talk over me and tell me it was my fault. DON'T EVEN BOTHER GOING THERE.

Sucks people here like to stare a lot, rude attitudes..

Great place