The room/hotel was not as expected. We went downstairs to a man (the owner) who when asked for a refund pointed fingers to all but himself, and then denied this. Confronted him about his customer service after he refused a negotiation through the booking provider, so he says he will call the police if we don't leave, and swore at us as we were leaving. Then proceeds to still charge us for the trip. The higher chain management could do nothing to help. The booking provider attempted to soothe the situation but the owner stopped taking her phone calls, and they had no power. My advise is to book over the phone, without providing a credit card (or preferably don't book at all)

Myself and my partner had our wedding there last year, and we were very glad we booked there. The staff were very obliging about some of the last minutes changes we had (last minute changes to RSVPs). They seem to have a great working relationship with It's a Celebration who we hired to do our decor. Both businesses were lovely to work with and made sure things were taken care of and didn't get left alone as 'someone else's responsibility'. They offered a free room for the night for the bride and groom. (We were impressed with our room. Lots of space! And a spa bath!). We were able to fit 120 guests there and had enough room to dance for a first waltz (if we'd had a live band or guests had been keen to dance as well, we would perhaps have struggled, but it ended up being good for us). Their new sound system and projector was really straight forward to plug into and use. Everyone could see and hear what we wanted to show at the wedding. No crackles or anything. Only issue was to do with our family members who weren't always keen to hold the mic close enough to their mouths for the speeches. :-p We also found it was relatively easy for our camera-man to take footage - plenty of power-points to plug into for power. Southgate were able to help accommodate for myself and a handful of other guests who had gluten-free dietary requirements. The alternating meals menu option that we selected we felt was good value and worked well. No-one complained that they missed out or that they couldn't eat their meals. Also felt that the kids menu options were very good - kept the kids happy. Some of the older kids who were given an adults meal said they would have preferred the kids meal, so it must have been good. :) Having chosen the alternating menu option where numbers of meals were already known ahead of time meant that meals were served in a very timely fashion. I really liked the soups and the meals that we selected - they tasted great. My mother-in-law was disappointed about dessert though. She had invested a lot of time and effort into the cakes, and had wanted to make sure our guests had an ample serving of dessert. She felt the portions that they served were far too small. She was happy though that South-gate themselves procured the whipped cream and strawberries for us that we wanted included with our cake for dessert on the side. Oh, and they also offered the bride and groom a free breakfast for the morning after as well, which was lovely. We're glad that we had our wedding reception at Best Western Southgate Motel and are very pleased with the level of service they gave.

Worst place I have ever stayed. The staff were extremely rude and unhelpful, the state of the room was disgusting and the facilities listed on Wotif are to be taken with a grain of salt. Some of them aren't available, at all.

It is a nice place, but very ordinary customer service or the lack of it spoils the charm.