Starbucks
Reviews
Well, I've been this Starbucks customer for a while now... I usually go out biking and I treat myself buying a cup of coffee for my effort of exercising. Although I find some of the morning shift female baristas are very rude to ward me, they have this weird look or messing up my coffee like over fueling it... It's seems on purpose... All I want is a cop of coffee which I pay for... It's my hope that the mangers do something about it. because There are few good Baristas The evening shift, they brew fresh coffee for me. I'm not asking fresh coffee here, but it won't heart to be polite to the customers, we pay for your pay check.
I am not normally one to write bad reviews, but I have to share what just happened to me at the Starbucks in Bastrop. If you are from here or have ever been to the Starbucks here, you know it is connected to a bank. There are two drive-thrus. One is the entrance to the Starbucks line, and one is for all the bank lines. They are on complete opposite ends. I drive up through the Starbucks drive-thru and get in line. This lady who I assume is waiting at the bank, tries to get in front of me. She starts waving her hands and making gestures to say that she wanted in. Now I assumed she was not originally trying to get into the Starbucks line, since she was coming from the complete opposite direction and at the bank. She hits the gas trying to get in line, comes very close to hitting me, then drives away. Apparently she went in to talk to the manager. I pull up to the window and instead of giving me my hot chocolate, this is what the manager, Matthew Holly, says: "A regular customer came in and said that you cut her off in line and flipped her off." I said that I absolutely did not do that because I don't believe in flipping people off (during road rage or any other situation) and that she was not in line. Then I ask him what he means by "regular customer" and he said, "She comes in here almost every day." Here's what I'm thinking... If she comes in often, she should know that the line doesn't go that way. And you can't expect people to let you in, even if you are a regular. I asked him why he felt the need to point out that she was a regular customer and he didn't know what to say. The fact of the matter is, he values her more than he does an occasional customer, because she brings in more business. Not only is she lying about the situation anyway, but she is not any more or any less important than I am. I think it was wrong of the manager to handle the situation in that way and I will not be going back to experience the disrespect and unfairness that I felt today. Normally I would say this was a customer flaw, rather than a store problem, but the manager bought into the other customer's accusations and made me feel less-valued, not only as a customer, but as a person. This isn't just bad coffee or slow service, this is the compassion and consideration you give your customers and today I felt less important because of how I was treated.
Great place loud at occasions but good coffee
Love the drive through window in the summer for a grande iced latte breve and a scone!
Great Coffee